Daniell Inwards
LITTLE FALLS,MN
Summary
Dynamic Coffee Shop Manager at Coborn's Grocery Store with expertise in staff training and customer experience management. Achieved a thriving team environment that enhanced productivity and customer satisfaction. Skilled in health and safety compliance, I successfully recruited and developed baristas, fostering a culture of excellence that increased repeat business.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coffee Shop Manager
Coborn's Grocery Store
11.2017 - 06.2025
- Oversaw daily coffee shop operations according to company policies.
- Delivered exceptional levels of customer service by expertly training and managing staff.
- Cultivated strong team environment focused on personal accountability, customer support and business success.
- Boosted productivity by creating efficient shift schedules that maximized staff coverage during peak hours.
- Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
- Facilitated regular performance evaluations to provide constructive feedback for employee development.
- Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Taught staff how to avoid conflicts by anticipating customer needs.
- Administered payroll and maintained employee records.
- Organized staff meetings to address any concerns, share updates, and foster open communication among team members.
- Fostered a culture of excellent customer service, resulting in increased repeat business.
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
- Recruited, hired and trained baristas to handle workload with quality service.
Education
Associate of Arts - General Studies
Central Lakes College
Brainerd05-2002
High School Diploma -
Little Falls Community High School
Little Falls05-2000
Skills
- Barista skills
- Staff training and development
- Customer experience management
- Scheduling and time management
- Health and safety compliance
- Recruitment and hiring
- Budgeting and financial management
- Sales tracking
- Employee engagement
- Customer engagement
- Order management
- Teamwork
Certification
State of Minnesota- Minnesota Department of Health, MN
Certified Food Protection Manager, 09/17/2024
Timeline
Coffee Shop Manager
Coborn's Grocery Store
11.2017 - 06.2025
Associate of Arts - General Studies
Central Lakes College
High School Diploma -
Little Falls Community High School
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