Daniell Puentes
Orlando,FL
Summary
Dynamic and customer-centric professional with extensive experience in the hospitality industry, recognized for building strong client relationships and fostering effective teamwork. Proven track record of delivering exceptional service while maintaining high levels of customer satisfaction, driving company success through quality, efficiency, and process optimization. Passionate about cultivating partnerships and developing business opportunities, with a focus on enhancing operational excellence. Energetic and results-driven, committed to exceeding expectations in every endeavor.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervising District Service Representative
CORT Tradeshow & Event Furnishings, A Berkshire Hathaway
Orlando, FL
01.2025 - Current
- Implemented strategies to maintain high levels of productivity and quality throughout all processes.
- Supervised the full cycle of hiring, termination, and onboarding for district service representatives, ensuring compliance with organizational standards.
- Led a team of seven DSRs, implementing strategies to maintain efficiency and drive performance across the state of Florida.
- Organized and led weekly, monthly, and quarterly check-ins to monitor progress and offer actionable feedback for continuous improvement.
- Analyzed and determined approval or denial of expense reports for associates, facilitating accurate reimbursement procedures.
- Coordinated efforts to keep team members focused on their responsibilities and on track to meet performance objectives.
- Coordinated tradeshow assignments for team members while maintaining accountability for personal tradeshow obligations.
- Oversaw planning and coordination of trade shows, generating revenue ranging from $5,000 to $200,000 per event to support business growth.
- Directed furniture inventory oversight for tradeshows, managing piece counts from 10 to 6000 per event.
Senior District Service Representative
CORT Tradeshow & Event Furnishings, A Berkshire Hathaway
Orlando, FL
09.2023 - 01.2025
- Collaborated with supervising DSR to implement mentoring strategies that improve team performance and streamline processes.
- Analyzed operational procedures to detect and address potential challenges that could compromise service excellence.
- Ensured seamless coordination and swift resolution of issues to strengthen partnerships with general contractors.
- Addressed service-related concerns swiftly and implemented impactful solutions to improve overall customer satisfaction.
- Managed increased workload for medium to large level shows, scaling from 2 to 3-6 annually.
District Service Representative
CORT Tradeshow & Event Furnishings, A Berkshire Hathaway
Orlando, FL
02.2022 - 09.2023
- Utilized strong communication skills to effectively address customer concerns and provide expert solutions.
- Utilized strategic problem-solving skills and proactive communication to sustain elevated levels of customer satisfaction.
- Managed client and event partner support in fast-paced environments, maintaining operational excellence under pressure.
- Conducted proactive customer interactions to uncover needs, efficiently resolve concerns, and escalate significant issues when necessary.
- Assessed client needs and offered personalized solutions to guarantee outstanding service and satisfaction.
- Coordinated logistics and inventory for over 200 trade shows, effectively handling 200 to 20,000 furniture pieces per event to enhance sales performance.
- Coordinated training initiatives for four direct sales representatives and managed two cross-departmental associates to ensure seamless execution of on-site show operations.
Activities Coordinator
Pare Soleil Hilton Vacation
Orlando, FL
11.2021 - 02.2022
- Created and executed interactive activities aimed at enhancing guest satisfaction and fostering participation.
- Oversaw upkeep and organization of activity spaces to enhance guest experience and satisfaction.
- Facilitated guest activities by providing tailored support and documenting participation levels to improve service quality.
- Managed supply inventory and ordering processes to ensure smooth operations during events.
- Guided 5 associates in professional development initiatives aimed at enhancing team collaboration and operational effectiveness.
Police Dispatcher
Miami Dade County Police Department
Miami, FL
05.2021 - 11.2021
- Facilitated efficient handling of 911 and non-emergency calls to ensure prompt dispatch of relevant agencies and officers.
- Conducted assessments and inquiries with callers to identify incident specifics, facilitating effective emergency intervention.
- Utilized dispatch software to track incidents, ensuring accurate case documentation and detailed reporting.
- Operated multi-line telephone and radio systems to facilitate seamless communication among law enforcement, medical dispatch, and firefighting teams.
Tech & A/V Associate
PSAV/ENCORE
Orlando, FL
01.2020 - 03.2020
- Conducted thorough analysis and research to efficiently tackle and resolve multifaceted issues.
- Analyzed system and component performance through systematic testing to guarantee reliability and efficiency.
- Facilitated effective task management to ensure timely completion of projects while upholding quality standards.
- Identified and resolved equipment malfunctions by implementing effective solutions to enhance operational efficiency.
- Executed equipment setup and dismantling for events to facilitate smooth operations and enhance attendee experience.
- Executed daily equipment setups and breakdowns for 3-7 conferences and events to ensure seamless operations.
Transportation Sales Coordinator
GoPegasus
Orlando, FL
12.2019 - 03.2020
- Executed regular updates and accuracy checks of customer records in CRM software, facilitating efficient service and reliable data management.
- Optimized customer interactions and proactively addressed feedback to improve overall service efficiency.
- Engaged with customer management and sales teams to analyze client requirements and deliver tailored recommendations.
- Facilitated efficient record-keeping through meticulous compilation and organization of client profiles, ensuring accurate data entry into the operating system.
- Managed daily interactions with an average of 20 clients, providing dedicated and personalized assistance.
Education
Bachelor of Science - Event Management
University of Central Florida
Orlando, FL05-2020
Skills
- Assessing client expectations
- Effective conflict resolution
- Time management
- Strategic planning
- Analytical problem resolution
- Educational guidance
- Experienced with Microsoft Office applications
- Event management
- Strong organizational capabilities
- Problem-solving expertise
Certification
EMT - Emergency Medical Technician
LANGUAGES
Spanish
Professional Working
Timeline
Supervising District Service Representative
CORT Tradeshow & Event Furnishings, A Berkshire Hathaway
01.2025 - Current
Senior District Service Representative
CORT Tradeshow & Event Furnishings, A Berkshire Hathaway
09.2023 - 01.2025
District Service Representative
CORT Tradeshow & Event Furnishings, A Berkshire Hathaway
02.2022 - 09.2023
Activities Coordinator
Pare Soleil Hilton Vacation
11.2021 - 02.2022
Police Dispatcher
Miami Dade County Police Department
05.2021 - 11.2021
Tech & A/V Associate
PSAV/ENCORE
01.2020 - 03.2020
Transportation Sales Coordinator
GoPegasus
12.2019 - 03.2020
Bachelor of Science - Event Management
University of Central Florida