Michelle Anderson
Neenah,WI
Summary
Dynamic Client Service Representative with a proven track record at Vizance, excelling in effective conflict resolution and client communication. Skilled in collaborative teamwork and process documentation, consistently exceeding performance metrics. Adept at managing high-pressure situations while maintaining professionalism and confidentiality.
Overview
10
10
years of professional experience
Work History
Client Service Representative
Vizance
07.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Participated in ongoing training sessions to stay current on industry trends and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with team members to address client concerns, fostering a positive service environment.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
Client Service Representative
Jewelers Mutual
01.2016 - 07.2021
- Assisted clients with inquiries and service requests, ensuring prompt resolution of issues.
- Gained familiarity with company products to provide accurate information during client interactions.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
Education
AIC -
Associate in Claims
CISR Elite -
Certified Insurance Service Representative Elite
AIS -
Associate in Insurance Services
AINS -
Associate in Insurance
12-2025
BBA - Business Management
University of Wisconsin Whitewater
Whitewater, WI05-1992
Skills
- Client communication skills
- User education programs
- Process documentation
- Collaborative teamwork
- Composed under pressure
- Effective conflict resolution
- Assessing client expectations
- Cultivating strong partnerships
- Effective workload management
- Adherence to procedures
Timeline
Client Service Representative
Vizance
07.2021 - Current
Client Service Representative
Jewelers Mutual
01.2016 - 07.2021
AIC -
Associate in Claims
CISR Elite -
Certified Insurance Service Representative Elite
AIS -
Associate in Insurance Services
AINS -
Associate in Insurance
BBA - Business Management
University of Wisconsin Whitewater
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