David Gibson
Walnut Creek,CA
Summary
Client service representative with a proven track record in veterinary medicine, excelling in client communication and medical billing. Skilled in animal restraint and adept at managing high-volume appointments, I thrive in fast-paced environments, ensuring exceptional care and satisfaction for every client and their pets.
Overview
15
15
years of professional experience
Work History
client service representative
Community spay and neuter clinic
Sacramento
11.2023 - 10.2026
- Answer phone calls.
- Check in high volume animals for spay/neuter surgeries.
- Schedule appointments.
- Invoicing and billing.
- Processing payments.
- Answering client emails.
- Faxing.
- Managing client records
- sterilization of surgical packs
Front office receptionist
Peninsula dog and cat clinic
Portland, OR
06.2020 - 09.2023
- Scheduling appointments.
- Answering phone calls.
- Educating client.
- Processing payments.
- End of day reports.
- Handling medical charts and filing.
Vet assistant/receptionist
Companion pet clinic
phoenix, AZ
12.2016 - 12.2019
- Assist doctor in exam rooms and surgery.
- Filling prescriptions.
- Monitor anesthetic procedures.
- Animal restraint.
- Clean clinic during day and end of day.
- Care and monitor hospitalized patients.
- Perform cold laser therapy.
- Autoclave surgical instruments.
vet assistant/receptionist
Limehouse veterinary clinic
Toluca lake, CA
01.2012 - 05.2015
- Assist doctor in exams and on House Call appointments.
- Cold laser therapy.
- Assist doctor with acupuncture.
- Manage doctors schedule.
- Assist and monitor anesthetic procedures.
Education
Certified Vet Assistant -
Pima Medical Institute
San Diego, CASkills
- Animal restraint techniques
- Veterinary software proficiency
- Medical billing and coding
- Client record management
- Customer service excellence
- Medical charting accuracy
- Patient intake processes
- Effective communication skills
- Attention to detail
- Time management strategies
- Client communication effectiveness
- Multitasking capabilities
- Pressure management skills
- Emergency response calmness
- Team communication proficiency
- Data entry precision
- Payment processing efficiency
- Medication refiling procedures
- Appointment scheduling expertise
- Client estimate review skills
- Medical terminology knowledge
- PMS operating systems expertise
- Radiology and cytology knowledge
- Blood draw techniques proficiency
- Anesthetic monitoring skills
- Dental cleaning procedures expertise
- Cold laser therapy application skills
- Veterinary medication knowledge and application
- Chinese supplement knowledge and expertise
- Holistic supplement proficiency
Timeline
client service representative
Community spay and neuter clinic
11.2023 - 10.2026
Front office receptionist
Peninsula dog and cat clinic
06.2020 - 09.2023
Vet assistant/receptionist
Companion pet clinic
12.2016 - 12.2019
vet assistant/receptionist
Limehouse veterinary clinic
01.2012 - 05.2015
Certified Vet Assistant -
Pima Medical Institute