Alayna Alvers
Lake Jackson
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Angleton Feed And Supply
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Veterinary Assistant Intern
Faith And Healing Vet Clinic
09.2023 - 04.2024
- Handled laboratory tasks such as preparing samples for testing, running bloodwork analysis machines, and recording results for veterinarian review.
- Supported veterinarians with diagnostic tests to ensure accurate diagnosis and appropriate treatment plans for patients.
- Improved clinic efficiency by maintaining clean and organized treatment areas, surgical suites, and animal housing facilities.
- Enhanced patient care by providing assistance in examinations, treatments, and surgeries.
Wait Staff Member
R&B Soul Food Cafe
05.2023 - 11.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Cake Decorator
Gigis Cupcakes USA
09.2022 - 05.2023
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Education
Associate of Applied Science - Veterinary Technology
Vet Tech Institute of Houston
Houston, TX12.2025
High School Diploma -
Brazoswood High School
Clute, TX05.2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Product and service solutions
- Coordination
- Assertiveness
- Store maintenance
- Stock management
- Medical terminology knowledge
- Animal handling
- Animal Behavior Understanding
- Veterinary medical knowledge
- Animal Restraint Techniques
- Vaccine administration
- Laboratory testing techniques
- Sample collection methods
- Physical Examination Assistance
- Vital signs
- Patient Monitoring
- Intravenous injection
- Nail Trimming
- Medication Administration
- Vaccinations
- Heartworm diagnostic testing
- Supply Restocking
- Multitasking
- Reliability
- Basic Animal Care
Timeline
Customer Service Representative
Angleton Feed And Supply
11.2023 - Current
Veterinary Assistant Intern
Faith And Healing Vet Clinic
09.2023 - 04.2024
Wait Staff Member
R&B Soul Food Cafe
05.2023 - 11.2023
Cake Decorator
Gigis Cupcakes USA
09.2022 - 05.2023
Associate of Applied Science - Veterinary Technology
Vet Tech Institute of Houston
High School Diploma -
Brazoswood High School