Brianna Newingham
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Seasoned Head Kennel Technician with broad experience in managing animal boarding facilities. Skilled in maintaining clean and healthy environments for animals, implementing feeding schedules, administering medication, and handling distressed animals with care. Strong leadership skills demonstrated through effective team management and efficient workflow organization. Contributed significantly to raising standards of animal care and customer satisfaction in previous roles.
Devoted professional with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.
Hardworking professional with experience maintaining clean and safe agricultural facility. Talented at feeding and caring for livestock, cleaning stalls and grounds upkeep. Dedicated to monitoring animals and reporting issues for quick resolution.
Dedicated Farm Hand with experience assisting farmers with daily tasks. Experience working weekends and evenings outdoors in snow, rain, humidity, and other inclement weather conditions.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dorbys dog house
Newnan
11.2024 - Current
- Assisted customers with product inquiries and service options.
- Managed customer complaints and resolved issues efficiently.
- Processed transactions and maintained accurate cash handling procedures.
- Educated customers about pet care products and services offered.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
Kennel Technician
Dorbys Dog House
Newnan, GA
07.2023 - Current
- Provided daily care for dogs, including feeding, grooming, and exercise.
- Monitored animal health and reported any concerns to the veterinary staff.
- Maintained clean and safe kennel environments by following sanitation protocols.
- Managed kennel supplies and reported inventory needs to management.
- Engaged with clients to provide updates on their pets' well-being.
- Collaborated with team members to ensure efficient kennel operations.
- Provided daily care and monitoring of animals, including feeding, watering, cleaning cages and administering medications.
- Stayed on top of laundry, sweeping and disinfection protocols.
- Monitored animals for signs of illness or distress and reported to supervisor immediately.
- Prepared food to meet needs of animals under care with appropriate meals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Organized inventory of food, bedding supplies, toys and other items needed for animal care.
- Inspected kennels regularly for any possible health hazards or maintenance concerns.
- Maintained records of animal feedings, treatments and other updates.
- Responded to emergency situations in a timely manner while following safety protocols.
- Performed minor grooming services such as brushing fur coats and trimming nails.
- Educated customers on proper pet care techniques.
Barn Hand
Jade Anderson Eventing
Newnan, GA
08.2022 - 10.2023
- Cleaned and maintained stalls to ensure a safe environment for horses.
- Provided care and maintenance for barn facilities, ensuring cleanliness and orderliness.
- Provided daily care for horses including feeding, watering, exercising and turnout time.
- Cleaned and refilled feed buckets and waterers.
- Handled, walked, and brushed horses.
Barn hand
Alese Lyle Eventing
Moreland, GA
11.2021 - 02.2022
- Managed daily feeding and care of horses at Alese Lyle Eventing.
- Maintained cleanliness and organization of barn facilities and equipment.
- Cleaned and refilled feed buckets and waterers.
- Provided daily care for horses including feeding, watering, exercising and turnout time.
- Handled, walked, and brushed horses.
- Raked bedding to scoop manure and cleaned animal stalls.
Education
Newnan High School
Moreland, GASkills
- billing procedures
- Product knowledge
- Transaction processing
- Customer relationship management
- Team collaboration
- Health monitoring
- Emergency response
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Client education
- Key holder experience
- Money handling
- Spreadsheets
- Inventory management
- Sanitation protocols
- Animal care
- Client communication
- Record keeping
- Facility maintenance
- Animal restraint techniques
- Animal handling expertise
Timeline
Customer Service Representative
Dorbys dog house
11.2024 - Current
Kennel Technician
Dorbys Dog House
07.2023 - Current
Barn Hand
Jade Anderson Eventing
08.2022 - 10.2023
Barn hand
Alese Lyle Eventing
11.2021 - 02.2022
Newnan High School