JESSICA HUDSON
Ocala,FL
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
AT&T Mobility Call Center
01.2012 - 01.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Bank Teller
Central Florida State Bank
03.2006 - 01.2012
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with compromised debit cards and issued new credentials.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Customer Loyalty Specialist
RealTruck
09.2018 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Worked with multiple screens and programs to resolve customer issues.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
- Adhered to appropriate legal scripting when required.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Provided excellent customer service and provided answers to client questions within set standards.
Education
Phlebotomy Certification -
2007
Diploma -
2006
Skills
- Customer Communication and Empathy
- Customer Support Needs Assessment
- Troubleshooting and Assistance
- Microsoft Windows and Office
- Call Center Operations
- Tracking and Documentation
- Reading Comprehension
- System Performance Assessments
- Desktop Support
- Windows 10
- Customer Service Expertise
- Data Connectivity
- Responding to Technical Questions
- Mobility Devices
- Resolve Technical Problems
- Complaint Resolution
- Technical Issues Analysis
- Workforce Planning
- Friendly and Patient
- Organizational Skills
- Issue and Complaint Resolution
- Inbound Customer Calls
- Investigate Claims
- Call Control
- Quality Assurance Evaluation
- Shipment Processing
- Sales and Upselling
- Cash Register Operations
- Customer Service
- Billing Adjustments and Refunds
- Maintaining Clean Work Areas
- Credit and Debt Card Processing
- Call Volume and Quality Metrics
- Professional Relationships
- Client Inquiries
- Billing Procedures
- Corporate Procedures
- Excellent Communication Skills
- Knowledge of Sales Retention
- Safety Policies and Procedures
- Consultative Selling Techniques
- Providing Feedback
- Outstanding Interpersonal Skills
- Customer Service and Assistance
- Telephone Etiquette
- Office Equipment] Proficiency
- Negotiation Abilities
- Microsoft Office
- Database Systems
- Directing Callers
- Closing Procedures
- Customer Retention Strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Loyalty Specialist - RealTruck
09.2018 - Current
Customer Service Representative - AT&T Mobility Call Center
01.2012 - 01.2018
Bank Teller - Central Florida State Bank
03.2006 - 01.2012
Taylor College - Phlebotomy Certification,
Forrest High School - Diploma,
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