Judy Alleman
Breaux Bridge,LA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
AT&T Mobility Call Center
10.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Patient Access Representative
Oschner Medical Center
09.2017 - 10.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Customer Service Representative
AT&T Mobility
05.2008 - 10.2017
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Word Processing And Secretarial - Word Processing And Secretarial Studies
Lafayette Regional Technical Institute
Lafayette, LA08-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Professional telephone demeanor
- Microsoft outlook
- Appointment scheduling
Timeline
Customer Service Representative
AT&T Mobility Call Center
10.2021 - Current
Patient Access Representative
Oschner Medical Center
09.2017 - 10.2021
Customer Service Representative
AT&T Mobility
05.2008 - 10.2017
Word Processing And Secretarial - Word Processing And Secretarial Studies
Lafayette Regional Technical Institute
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