Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Baker

Kettering,OH

Summary

Devoted, hard worker, with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.

Overview

7
7
years of professional experience

Work History

Client Service Representative

MedVet
Dayton, OH
08.2023 - Current
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Scheduled and confirmed appointments based on customer availability.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Presented and explained fees, clearly clarifying invoices and company policies.
  • Provided customer service support to clients in a timely and efficient manner.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Personalized client experience, identifying unique needs and providing information and services to match.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Co-Director

Blue's Mews Cat Rescue
Dayton, OH
06.2022 - 09.2023
  • Provided medical assistance to injured animals.
  • Attended community events to promote awareness of animal rights and welfare issues.
  • Administered medications prescribed by veterinarians to sick or injured animals.
  • Assisted with spaying and neutering programs for homeless pets.
  • Performed daily maintenance duties such as feeding, grooming, and cleaning enclosures for rescued animals.
  • Maintained records of all animal rescues, adoptions, and related activities.
  • Organized donations for rescued animals.
  • Assisted in the capture of stray and wild animals.
  • Educated the public about animal care and safety.
  • Created educational materials about responsible pet ownership practices.

Horse Trainer

Morgan Horse Farms
Lebanon, OH
04.2017 - 06.2021
  • Reported to trainer on horse's progress and performance and discussed each horse's fitness or training concerns.
  • Performed minor medical procedures such as wound treatment or administering medications.
  • Developed individualized training plans for each horse based on experience level and needs.
  • Maintained accurate records of horse health history, vaccinations, feedings schedules, medications administered.
  • Fostered relationships with customers by providing excellent customer service during lessons and events.
  • Exercised horses regularly using various methods such as lunging, trail riding, cross-country jumping courses.
  • Placed tack or harnesses on horses to accustom horses to feel of equipment.
  • Ensured all safety protocols were followed when working with the horses.
  • Advised owners on strategies for continuing training and reinforcing lessons.
  • Communicated with owners regarding progress and any changes needed to the training plan.
  • Retrained horses to break kicking, bolting or other bad habits.
  • Monitored horses' health and temperament for signs of injury and illness.
  • Kept records documenting animal health, diet or behavior.
  • Managed a team of grooms and assistant trainers to ensure tasks were completed efficiently.
  • Organized or conducted animal shows.
  • Collaborated with ranch hands, vets and racers for comprehensive training.
  • Provided daily care and grooming of horses, including brushing, bathing, clipping, and hoof cleaning.
  • Assisted in transporting horses to shows or other locations as needed.
  • Evaluated animals for trainability and ability to perform.

Education

High School Diploma -

Kettering Fairmont High School
Kettering, OH
06-2010

Skills

  • Complaint Handling
  • Meeting Deadlines
  • Client Support
  • Client Relations
  • Animal Restraint
  • Animal Safety
  • Medication Administration
  • Client Education
  • Tick Removal
  • Animal Nutrition
  • Sample Collection
  • Veterinary Terminology
  • Animal Grooming
  • Cleaning and Sanitizing
  • Animal Handling
  • Appointment Scheduling
  • Client Communication
  • Medical Record-Keeping
  • System Documentation
  • Outbound Calling
  • Payment Processing
  • Customer Support
  • Feeding Schedules
  • Conditioning Programs
  • Work Planning
  • Treatment Administration
  • Weight Charting
  • Treatment Planning
  • Teamwork and Collaboration
  • Injury Evaluation
  • Honest and Dependable
  • Feeding and Watering
  • Work Prioritization
  • Animal Care
  • Animal Behavior Education
  • Injury and Illness Treatment
  • Human and Animal Safety
  • Problem Identification
  • Animal Observations
  • Dependable and Responsible
  • Attention to Detail
  • Critical Thinking
  • Customer Communication
  • Relationship Building

Timeline

Client Service Representative

MedVet
08.2023 - Current

Co-Director

Blue's Mews Cat Rescue
06.2022 - 09.2023

Horse Trainer

Morgan Horse Farms
04.2017 - 06.2021

High School Diploma -

Kettering Fairmont High School

Similar Profiles

CREATE PROFILE
Sara Baker