Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daniella Ane

Key West

Summary

Dynamic Guest Experience Manager with a proven track record at Brightwild, enhancing guest satisfaction through strategic feedback processes. Skilled in schedule coordination and customer service, I excel in training teams and optimizing workflows. Adept at developing operational procedures, I drive guest engagement and retention, leveraging both organizational skills and effective communication.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Experience Manager

Brightwild
12.2023 - Current

Email: dan@brightwild.com (305) 294-3265


  • Enhanced guest satisfaction by implementing feedback collection processes and addressing concerns promptly.
  • Trained staff on best practices for customer service, improving team performance and guest interactions.
  • Developed and maintained operational procedures to streamline guest check-in and check-out experiences.
  • Collaborated with marketing to create promotional events that increased guest engagement and retention.
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.

Interior Design Assistant

Raeh Interior Design
09.2021 - Current

Email: Raeann@studioraeh.com (407) 999-6620 • 09/2021 -
Current


  • Assisted interior designer with designing and creating comfortable and functional environments to represent clients' lifestyle, taste, and budget.
  • I traveled in and out of the state to visit job sites during the planning and installation stages.
  • Ordered samples from vendors for client presentations.
  • Generated estimates and invoices for projects.

Supervisor

The Koffie House
09.2021 - 12.2023

Email: Hello@koffiehouse.com (305) 741-7647 • 09/2021 -
Current


  • Coordinated staff schedules to optimize workflow during peak hours.
  • Resolved customer complaints promptly, improving overall service experience.
  • Trains new hires in food handling and safety protocols to
    boost knowledge and performance.


Office Coordinator

Spottswood, Spottswood, Spottswood & Sterling Law Firm
01.2020 - 08.2021

(305) 294-9556


  • Triaged phone calls, letters, and email correspondence
    and forwarded relevant information to senior staff
    members
  • Planned and established office management systems,
    achieving enhanced organizational effectiveness and
    performance


Education

High School Diploma -

Key West High School
Key West, FL

Emergency Medical Technology

Sante Fe College
Gainesville, FL
05-2019

Skills

    Schedule coordination
    Customer service
    Workflow oversight
    Organizational skills

Certification

Licensed [Florida Real
Estate Agent] - #SL3595575


Certified [Food and
Beverage Manager]

Timeline

Guest Experience Manager

Brightwild
12.2023 - Current

Interior Design Assistant

Raeh Interior Design
09.2021 - Current

Supervisor

The Koffie House
09.2021 - 12.2023

Office Coordinator

Spottswood, Spottswood, Spottswood & Sterling Law Firm
01.2020 - 08.2021

High School Diploma -

Key West High School

Emergency Medical Technology

Sante Fe College
Daniella Ane