Daniella Brown
Newport News,VA
Summary
Dynamic and results-oriented professional with extensive experience in customer service and POS systems, consistently enhancing guest satisfaction and streamlining operations. Proven expertise in medical terminology and patient interaction, showcasing exceptional multitasking and organizational capabilities. Adept at fostering positive relationships, contributing to overall operational efficiency. Career goals include further optimizing customer experiences and operational processes within a dynamic environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Key Employee, Server, Curbside Phone, Hostess
Harpoon Larry's Fish House and Oyster Bar
Newport News, VA
05.2021 - Current
- Responsibility for the correctness of schedules and job titles
- Make the schedules for Hostess and Curbside Phone
- Answer questions from employees regarding positions
- Problem-solving situations firsthand
- Aiding in developing, coordinating, and enforcing systems, policies, and procedures
- Food safety knowledge
- Answered inquiries regarding the menu
- Take orders from guest
- Cash and credit transactions on POS
- Ensure the comfort and happiness of guests
- Manage all communication through the restaurant
- Manage all orders for retail in the duration of my shift
- Assistance to the Hostess, Curbside, and Servers when necessary
- Greet and communicate with customers
- Organization of charts
- Managing tables within the restaurant
- Accommodations for guests upon request
Junior Volunteer
Bon Secours Mary Immaculate Hospital
- Managed and presented clerical work in the Surgical and Oncology Department (3S).
- Communicated with patients, and assisted in the preparation of procedures in the Wound Care Clinic.
Student Ambassador for Medical Assistant
New Horizons
- Traveled to schools and community events to engage with upcoming upperclassmen high school students and present them with information about the organization and program.
Education
Bachelor of Science - Biology Major, Chemistry Minor, Pre-Medical Track
Virginia Commonwealth University
true05-2028
Junior and Senior HS Student -
Bethel High School
Hampton, VA06.2024
Certified Clinical Medical Assistant -
New Horizons Regional Education Center
Hampton, VA06.2023
Freshman and Sophomore HS Student -
Hampton High School
Hampton, VA06.2022
Skills
- CPR
- AHA Healthcare Provider
- BLS
- Medical Terminology
- Vital Signs
- POS Systems
- Customer Service
- Scheduling
- Patient Interaction
- Team member support
- Supply restocking
- Multitasking and organization
References
Available upon request.
Volunteer Experience
- Bon Secours Mary Immaculate Hospital, Junior Volunteer, Managed and presented clerical work in the Surgical and Oncology Department (3S). Communicated with patients and assisted in the preparation of procedures in the Wound Clinic.
- New Horizons, Student Ambassador for Medical Assistant, Engaged with upcoming upperclassmen students and presented them with information about the organization and program.
Awards
- William and Mary Book Award for Leadership
- Valedictorian for the Class of 2024
Certification
- Certified Clinical Medical Assistant
- CPR- AHA Healthcare Provider
Timeline
Key Employee, Server, Curbside Phone, Hostess
Harpoon Larry's Fish House and Oyster Bar
05.2021 - Current
Junior Volunteer
Bon Secours Mary Immaculate Hospital
Student Ambassador for Medical Assistant
New Horizons
- Certified Clinical Medical Assistant
- CPR- AHA Healthcare Provider
Bachelor of Science - Biology Major, Chemistry Minor, Pre-Medical Track
Virginia Commonwealth University
Junior and Senior HS Student -
Bethel High School
Certified Clinical Medical Assistant -
New Horizons Regional Education Center
Freshman and Sophomore HS Student -
Hampton High School
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