Daniella Cantu
Harlingen,TX
Summary
Motivated and eager to to help and teach other's. Very knowledgeable and observant. Patient with other's and quick learner. Able to adapt to changes quickly. Able to work under pressure.
Overview
5
5
years of professional experience
Work History
Trainer
ACT
07.2021 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
ITunes Specialist 2
Apple
03.2019 - 07.2021
- Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
- Assisted customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Assessed technical complexity of tickets to escalate to Tier 3 team.
Education
GED -
Harlingen Highschool North
Harlingen, TXSkills
- Evaluate performance to see where skills are lacking
- Observant and Analytical Skills
- Activity Planning
- Lesson Writing
Timeline
Trainer
ACT
07.2021 - Current
ITunes Specialist 2
Apple
03.2019 - 07.2021
GED -
Harlingen Highschool North