DANIELLA CARRILLO
San Diego,CA
Summary
Customer Service Representative with 5 years of experience in telephone and in person customer service. Motivated professional with excellent customer satisfaction and communication skills to contribute to company success. Recognized for excellent motivational skills, team player, attention to detail, professionalism, and problem solving.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Job Options Inc.
San Diego, CA
07.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided program information and offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments
- Responded proactively and positively to rapid change.
- Interacted with customers providing assistance with participant compliance to program rules and regulations
- Operated cash register for cash, check and credit card transactions.
Office Clerk
South Bay Sand Blasting And Tank Cleaning
National City, CA
11.2016 - 03.2017
- Greeted visitors and customers upon arrival.
- Organized invoices and time cards for payroll input.
- Distributed paychecks to employees.
- Prepared envelopes to be mailed out and sorted mail.
- Audit checking I-9s
- Reviewed resumes
- Responded to inquiries from callers seeking information.
- Sent and distributed faxes.
- Restocked coffee supplies.
- Followed detailed directions from management to complete computer data entry.
Education
No Degree - Associate of Arts: Criminology And Forensic Techno
ITT Technical Institute
National City, CASkills
- Understanding Customer Needs
- Customer Data Confidentiality
- Answering Customer Questions
- Communication
Effective Telephone Communication Skills
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Bilingual
Interest and Activities
Active in Wheelchair basketball team
- Both Leadership and Teamwork skills
- Motivates others well
- Competitive
- Works well with others
Additional Information
Piano
- Diligent and always learning
- Brings out my artistic self
- Benefits myself and others
Timeline
Customer Service Representative
Job Options Inc.
07.2017 - Current
Office Clerk
South Bay Sand Blasting And Tank Cleaning
11.2016 - 03.2017
No Degree - Associate of Arts: Criminology And Forensic Techno
ITT Technical Institute
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