Daniella Emiliano
Houston
Summary
With my experience at multiple high volume stores in the Houston Galleria, I am equipped with strong costumer service skills, able to easily connect with international customers, and also able to work efficiently in high traffic environments. My most recent position as an Interim Assistant Manager at The North Face has also taught me to become well rounded in all areas of store operation and team training.
Overview
5
5
years of professional experience
Work History
Interim Assistant Manager
The North Face Inc.
Houston, TX
10.2025 - Current
- Coordinated team schedules and managed daily operations to ensure seamless workflow.
- Trained and mentored junior staff on best practices and service standards.
- Managed inventory levels, ensuring optimal stock availability for operations.
- Facilitated communication between departments to align strategic goals and objectives.
- Streamlined reporting processes, improving accuracy of performance metrics analysis.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Sales Associate
The North Face Inc.
Houston, TX
10.2025 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided accurate information about products, prices and services.
- Conducted product demonstrations to highlight features and benefits.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assisted customers with product selection, sizing and styling.
- Maintained records related to sales for store management.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Handled returns and exchanges according to company policies.
- Helped customers find specific products, answered questions, and offered product advice.
Sales Associate
Victoria's Secret
Houston, United States
07.2022 - 10.2024
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Utilized sales techniques and strategies to build relationships with customers and increase retention
- Met sales goals
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Provided accurate information about products, prices and services.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Sales Associate
Bath & Body Works
Houston, United States
03.2021 - 05.2022
- Demonstrated excellent product knowledge and provided tailored product recommendations to customers
- Processed transactions accurately and efficiently
- Assisted in the training and onboarding of new employees
- Replenished store shelves and displays
- Recommended products that met customer needs
- Assisted in the reconciliation of daily sales and deposits, resulting in accurate and timely financial reporting
Education
Associate of Arts - Education
Houston Community College
Houston05-2026
Skills
- Fast Learner
- Customer Service
- Flexibility and Adaptability
- Ability to Work Under Pressure
- Conflict Resolution
- Strong Communication Skills
- Upselling
- Policy and procedure adherence
- Problem-solving
- Goal oriented
- Stocking and receiving
- Customer engagement
- Teamwork and collaboration
- Guest relations
- Inventory tracking
- Product sales
- Merchandising
- Sales goals attainment
- Store opening and closing
Accomplishments
- Highest sales for a part-time employee at our store (made almost 10% of our year goal myself)
- Surpassed all KPI goals
- Collaborated with The North Face's marketing team to create a selling competition for all North American Stores to participate in
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Interim Assistant Manager
The North Face Inc.
10.2025 - Current
Sales Associate
The North Face Inc.
10.2025 - Current
Sales Associate
Victoria's Secret
07.2022 - 10.2024
Sales Associate
Bath & Body Works
03.2021 - 05.2022
Associate of Arts - Education
Houston Community College