Daniella Escobar
Pembroke Pines,FL
Summary
Dedicated and compassionate Medical Office Professional with over 10 years of experience in managing front desk operations, patient scheduling, and medical records management. Proven ability to deliver exceptional patient care while optimizing office efficiency. Skilled in electronic health records (EHR) systems, insurance verification, and medical billing. Strong interpersonal and communication skills, with a focus on providing a welcoming environment for patients. Motivated and dependable, capable of working both independently and collaboratively in a team environment, strong attention to detail and accuracy in documentation, aiming to contribute to organizational efficiency and growth while advancing professionally
Overview
13
13
years of professional experience
Work History
Insurance Agent Concierge
National agency solutions
06.2023 - 07.2024
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Streamlined administrative tasks, improving overall office efficiency and productivity.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls and e-mails swiftly to resolve issues and answer questions. Approximately 50 Incoming e-mails per day.
Patient Financial Representative
Memorial Hospital Miramar
04.2021 - 07.2023
- Outpatient registration - approximately 40 patients per shift.Accurately reviewed and updated patient and financial information
- Handled financial transactions related to copayments,self-pay fees or past due balances.
- Collaborated with clinical staff to ensure proper authorization was obtained prior to scheduled procedures, minimizing delays in care delivery.
- Insurance verification
- Facilitated a smooth registration process for emergency room patients, ensuring accurate data collection and quick access to care.
- Provided exceptional customer service, addressing patient concerns promptly and professionally while maintaining empathy and understanding.
- Established financial arrangements for self-pay patients.
Front Desk/Medical Assistant
Alvaro Murcia, MD
12.2016 - 01.2021
- Coordinated patient scheduling, check-in, check-out and verified insurance.
- Managing multi-line phone systems and directing calls to appropriate staff members. Approximately 75 calls a day.
- Handled financial transactions related to copayments,self-pay fees or past due balances.
- Coordinated appointment reminders for patients via phone calls , reducing no-show rates.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- E-prescriptions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Medical records management.
Front Desk
Sports Medicine Associates of SFL
02.2014 - 11.2016
- Patient scheduling, check-in, check-out and payments related to copayments,self-pay fees or past due balances while consistently providing friendly and efficient customer service.
- Checked patient insurance, demographic, and health history to keep current and accurate medical records.
- Managed multi-line phone systems.
- Coordinated appointment reminders for patients via phone calls.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Remained aware of provider schedules.
Medical Assistant
Oscar Soto MD, P.A
01.2012 - 01.2014
- Directed patients to exam rooms,obtained and documented patient medical history, vital signs and current complaints at intake.
- Registered and verified patient records before triage with most up-to-date information.
- Completed EKGs, Phlebotomy and other tests based on patient presentation in office.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Nursing -
Broward College
Pembroke Pines, FLMedical Assistant -
Concorde Career Institute
Miramar, FL07.2012
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines, FL06.2010
Skills
- Bilingual (English/Spanish, Expert)
- 60 WPM typecast
- Fast learner
- Proficient in verifying insurance coverage and eligibility
- CPT/ICD-10 Knowledge
- Insurance Authorizations
- Medical terminology knowledge
- Electronic Medical records
- Epic
- Excellent Customer Service
- Microsoft office Suite
- Data entry proficiency
- Ability to Multitask
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Billing/Payments
Timeline
Insurance Agent Concierge
National agency solutions
06.2023 - 07.2024
Patient Financial Representative
Memorial Hospital Miramar
04.2021 - 07.2023
Front Desk/Medical Assistant
Alvaro Murcia, MD
12.2016 - 01.2021
Front Desk
Sports Medicine Associates of SFL
02.2014 - 11.2016
Medical Assistant
Oscar Soto MD, P.A
01.2012 - 01.2014
Nursing -
Broward College
Medical Assistant -
Concorde Career Institute
High School Diploma -
Pembroke Pines Charter High School
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