Daniella Ferreira
Houston,Texas
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Retail Assistant Manager
Verge Mobile - T-Mobile
Austin, TX
03.2021 - 01.2024
- Trained, coached, and mentored new team members on customer service and operational standards.
- Resolved conflicts between employees or customers in a professional manner.
- Conducted regular inventory checks to ensure accuracy of stock levels.
- Analyzed sales figures to identify trends and opportunities for improvement.
Internal Sales Representative
Texas Auto
Webster, TX
10.2020 - 03.2021
- Executed various administrative tasks such as filing documents, scheduling meetings.
- Collaborated with other departments such as marketing and finance for effective execution of projects and initiatives related to internal sales processes.
- Developed and maintained customer relationships through regular contact and follow-up.
Mobile Expert
KCI Wireless - T-Mobile
Houston, Texas
01.2020 - 10.2020
Mobile Expert
Ritmo Latino - T-Mobile
Houston, TX
01.2019 - 01.2020
- Ensured compliance with company policies related to customer service standards when dealing with inquiries or complaints.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Recommended additional accessories or services that would complement the customer's device experience.
Receptionist, Bather
The Pet Palace
Webster, TX
07.2018 - 01.2019
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed basic grooming tasks such as nail trimming, ear cleaning and teeth brushing on certain breeds of dogs.
- Provided routine care for dogs such as feeding, walking, bathing, brushing and playing with them.
Team Member
Planet Fitness
Webster, TX
12.2017 - 10.2018
- Assisted with opening and closing duties such as checking inventory levels or stocking supplies.
- Provided information on class schedules, pricing plans, and available services.
- Monitored the gym floor to ensure safety regulations were followed by patrons.
Customer Service Representative
Best Buy
Webster, TX
07.2017 - 12.2017
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
Runner
Studio Movie Grill City Centre
Cypress, TX
12.2016 - 06.2017
- Cleaned and maintained work areas on a regular basis.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
Supplemental Patient Care Assistant Student
Memorial Hermann
Houston, Texas
08.2015 - 06.2017
- Observed patients' physical, mental, and emotional conditions and reported any changes to supervisor or nurse on duty.
- Prepared beds and equipment for use by healthcare professionals.
- Assisted nursing staff in providing basic patient care, such as taking vital signs and administering medications.
Crew Member
Verts mediterranean grill
Cypress, TX
03.2016 - 12.2016
- Greeted guests in a friendly and welcoming manner.
- Adhered to all health department standards while preparing food items according to company recipes and specifications.
- Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus.
- Promoted additional menu items or specialty drinks through suggestive selling techniques.
Education
High School Diploma -
Spring Woods High School
Houston, TX06-2017
Some College (No Degree) - Nursing
Lone Star College System
Cypress, TXSome College (No Degree) - Nursing
San Jacinto College- South
Houston, TXSkills
- Staff Training and Development
- Process and procedure development
- Sales monitoring
- Customer Service
- Attention to Detail
- Performance Evaluations
- Time management abilities
- Problem-solving abilities
- Reliability
- Team Leadership
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Retail Assistant Manager
Verge Mobile - T-Mobile
03.2021 - 01.2024
Internal Sales Representative
Texas Auto
10.2020 - 03.2021
Mobile Expert
KCI Wireless - T-Mobile
01.2020 - 10.2020
Mobile Expert
Ritmo Latino - T-Mobile
01.2019 - 01.2020
Receptionist, Bather
The Pet Palace
07.2018 - 01.2019
Team Member
Planet Fitness
12.2017 - 10.2018
Customer Service Representative
Best Buy
07.2017 - 12.2017
Runner
Studio Movie Grill City Centre
12.2016 - 06.2017
Crew Member
Verts mediterranean grill
03.2016 - 12.2016
Supplemental Patient Care Assistant Student
Memorial Hermann
08.2015 - 06.2017
High School Diploma -
Spring Woods High School
Some College (No Degree) - Nursing
Lone Star College System
Some College (No Degree) - Nursing
San Jacinto College- South
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