Shelby Van Horn
Lawton,OK
Summary
Results-oriented Retail Assistant Manager with a track record of driving high productivity and efficient task completion. Proficient in inventory management and delivering exceptional customer service. Demonstrates strong communication, leadership, and problem-solving skills to optimize team performance and achieve retail objectives.
Overview
30
30
years of professional experience
Work History
Retail Assistant Manager
Hobby Lobby
Lawton, OK
09.1994 - Current
- Assisted in the development of store policies and procedures.
- Monitored inventory levels and reordered merchandise as needed.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Collaborated with other managers on projects such as store layout changes.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Developed relationships with customers by providing knowledgeable advice about products.
- Resolved conflicts between employees or customers in a professional manner.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Efficiently adapt to unfamiliar computer programs
- Managed daily cash and deposits in accordance with established procedures
Retail Worker
Hollywood Video
Lawton, OK
02.1995 - 08.1995
- Greeted customers, identified their needs and provided assistance with product selection.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
Education
High School Diploma -
Lawton Senior High
Lawton,Ok05-1993
Some College (No Degree) - Theater Design and Stagecraft
Cameron University
Lawton, OKSkills
- Project Management
- Display building
- Merchandise Display
- Staff Training and Development
- Customer Engagement
- Retail Operations
- Customer Service
- Employee Development
- Active Listening
- Attention to Detail
- Self Motivation
- Staff Training
- Adaptability
- Multitasking
Affiliations
- Crafter, sewing, creating one of kind things
- Fishing, enjoying the outdoors
- Reading
- Love animals, taking care of all and any that I come across
Timeline
Retail Worker
Hollywood Video
02.1995 - 08.1995
Retail Assistant Manager
Hobby Lobby
09.1994 - Current
High School Diploma -
Lawton Senior High
Some College (No Degree) - Theater Design and Stagecraft
Cameron University
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