DANIELLA FITZWILLIM
MIAMI
Summary
Dedicated professional with a proven track record at the University of Miami Health System, excelling in case management and customer service. Leveraged problem-solving skills and attention to detail to enhance patient care and safety, achieving high-quality outcomes under pressure. Cultivated strong community partnerships, significantly improving service delivery and client advocacy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CIR CASE WORKER
University of Miami Health System
02.2024 - Current
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
CARE COORDINATOR
CENTER FOR CHILD COUNSELING
01.2022 - 02.2023
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Child Protective Investigator
Department Of Children and Families, State of Florida
10.2020 - 03.2022
- Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
- Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
- Documented all relevant information by filling out forms and completing case reports.
- Assessed each child's unique needs and coordinated delivery of appropriate services and resources.
Education
Associate of Science - NURSING
LARKIN SCHOOL OF NURSING
Miami, FL03-2026
Bachelor of Science - PSYCHOLOGY
PALM BEACH ATLANTIC UNIVERSITY
West Palm Beach, FL12-2019
Skills
- Customer service
- Problem-solving
- Attention to detail
- Case management
- Client advocacy
- Efficient under pressure
Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Native or Bilingual
Timeline
CIR CASE WORKER
University of Miami Health System
02.2024 - Current
CARE COORDINATOR
CENTER FOR CHILD COUNSELING
01.2022 - 02.2023
Child Protective Investigator
Department Of Children and Families, State of Florida
10.2020 - 03.2022
Associate of Science - NURSING
LARKIN SCHOOL OF NURSING
Bachelor of Science - PSYCHOLOGY
PALM BEACH ATLANTIC UNIVERSITY
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