Daniella Garcia
Tucson,AZ
Summary
Professional with strong background in dental office operations, adept at managing patient schedules, handling billing and insurance processes, and ensuring smooth front-office workflow. Known for fostering collaborative team environment and consistently achieving operational goals. Reliable and adaptable, with expertise in customer service, appointment coordination, and administrative tasks.
Overview
18
18
years of professional experience
Work History
Professional Driver
Covenant Transport
Chattanooga, TN
02.2025 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Reduced vehicle downtime by performing regular maintenance checks, identifying issues early on, and resolving them proactively.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
Professional Driver
Werner Enterprises
Phoenix, AZ
02.2024 - 02.2025
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Kept completely clean driving record with no reportable incidents.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
- Safely navigated high-traffic areas, as well as adverse weather conditions, ensuring timely arrivals and minimal delays for passengers.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Patient Care Coordinator
Oro Valley Dental Group
Oro Valley, AZ
04.2023 - 02.2024
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Pediatric Dentistry Front Office Receptionist
Davis Pediatric Dentistry
Tucson, AZ
07.2020 - 04.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Xfinity Mobile Tech Tier 2 Support
Comcast
Tucson, AZ
02.2019 - 06.2020
- - Applies corrective action processes to accurately resolve customer order issues, ensuring customers' service commitments are met across the national footprint.
- - Isolates and resolves problems by correlating information from network equipment, etc.
- - Notifies appropriate individuals and organizations of network outages and restoration events by opening system trouble tickets, as necessary, with the fix agencies.
- - Uses multiple software systems/applications and institutional knowledge to investigate, triage, and troubleshoot complex repair, activation, security, control or 911 addressing related issues across the national footprint.
- - Works closely with third parties and business partners to understand root cause and make recommendations on process and Interactive Troubleshooting Guide (ITG) enhancements in order to improve first call resolution.
- Records and/or maintains information notes within the necessary systems when manual intervention is required to resolve order discrepancies. Opens tickets and records/maintains necessary documentation to track ticket through resolution.
Customer Service Representatives
Centene Corporation
Tucson, AZ
10.2017 - 08.2018
- Receive and respond to all telephone inquiries from members or providers.
- Research and provide information regarding member's eligibility, benefits, referrals, authorizations and process payments.
- Provide members with information on the Provider Network and how to contact and access providers.
- Document all members' issues and resolution in the computer systems.
Collections/Finance Specialist
Cord Blood Registry
Tucson, AZ
08.2016 - 06.2017
- Develop effective strategies to collect outstanding accounts receivable.
- Identify clients with potential payment commitment problems and develop creative solution to minimize bad debts.
- Maintain consistent contact to ensure clients remain on a timely payment schedule.
- Send delinquent notices in accordance with collections strategies.
- Manage outbound/inbound calls and messages from individual voicemail box; inbound e-mails from individual e-mail account; and respond promptly to clients.
- Adhere to daily follow-up list and complete scheduled tasks.
- Maintain and update contact data in client database
- Locate clients who have disconnected phone numbers or un-deliverable mail.
- Work with outside collections agencies to assist in collections of past-due accounts.
- Resolve client disputes in a professional manner.
- Maintain client and employee confidentiality.
- Be familiar with internal SOPs, policies, and practices.
- Complete special projects as needed.
- Participate in continuing education and training as required.
Client Support Specialist
Cord Blood Registry
Tucson, AZ
12.2013 - 08.2016
- Provide superior service to create advocacy
- Maintain client and employee confidentiality
- Answer client service calls
- Assist clients as necessary with their Client Web Portal and Gift Registry accounts
- Complete call assigned daily activities
- Process client payments and refunds as applicable
- Create adjustments to accounts
- Check and respond appropriately to client emails and voice mails thorough the day
- Upgrade clients from Annual Storage to Lifetime or 18 year Prepay.
Telephone Product Support
HealthTrio LLC
Tucson, AZ
09.2011 - 08.2013
- Online assistance for 30 different health plans
- Assisted both in English and Spanish
- Worked on-call every month
- “walked through” on how to use website.
- Updated member info, password resets, advised client when there web page was down and when it came back up.
- Filed reports and sent reports to client and supervisor.
- Responded to trouble tickets that were sent by email and "Team Track"
Customer Service Rep
Coventry Health Care
Tucson, AZ
01.2011 - 08.2011
- Medical Billing for Gallagher Bassett
- Billing for workers comp.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Customer Service Rep & Quality Assurance Rep
Afni Inc.
Tucson, AZ
03.2009 - 11.2009
- Billing customer service in English and Spanish
- Online support
- Placed orders for new customers and changed orders for existing customers
Customer Service Rep
ICT Group
Nogales, AZ
12.2006 - 10.2008
- Answer calls in English and in Spanish
- Filling out applications over the phone
- Excellent quality scores
- Utilized excellent phone etiquette
- In QA position: Monitored calls for a group of 50-80 agents.
- Provided positive and constructive feedback to agents
Education
Class A CDL - Professional Driver
Southwest Truck Driving Training
Tucson, AZ01.2024
G.E.D. - undefined
Las Artes
05.2005
Skills
- Trustworthy
- People Person
- Basic Computer Skills
- Ability to Adjust
- Bilingual (English/Spanish)
- Independent Worker
- Hard Working
- Quick Learner
- Responsible
- Performed multiple tasks under pressure
- Telephone Etiquette
- Insurance verification
- Billing procedures
- Office supply management
- File management
- Dental terminology
- HIPAA compliance
- Patient scheduling
- Document preparation
- Follow-up skills
- Confidentiality
- Appointment confirmation
- Payment processing
- Dental staff support
Languages
Spanish
Native or Bilingual
Timeline
Professional Driver
Covenant Transport
02.2025 - Current
Professional Driver
Werner Enterprises
02.2024 - 02.2025
Patient Care Coordinator
Oro Valley Dental Group
04.2023 - 02.2024
Pediatric Dentistry Front Office Receptionist
Davis Pediatric Dentistry
07.2020 - 04.2023
Xfinity Mobile Tech Tier 2 Support
Comcast
02.2019 - 06.2020
Customer Service Representatives
Centene Corporation
10.2017 - 08.2018
Collections/Finance Specialist
Cord Blood Registry
08.2016 - 06.2017
Client Support Specialist
Cord Blood Registry
12.2013 - 08.2016
Telephone Product Support
HealthTrio LLC
09.2011 - 08.2013
Customer Service Rep
Coventry Health Care
01.2011 - 08.2011
Customer Service Rep & Quality Assurance Rep
Afni Inc.
03.2009 - 11.2009
Customer Service Rep
ICT Group
12.2006 - 10.2008
G.E.D. - undefined
Las Artes
Class A CDL - Professional Driver
Southwest Truck Driving Training