Daniella Hernandez
San Antonio
Summary
Dedicated Installation Service Coordinator with proven expertise in scheduling coordination and customer service. Committed to streamlining processes and enhancing client satisfaction through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Installation Service Coordinator
Builders FirstSource
03.2022 - Current
- Coordinated installation schedules to optimize resource allocation and meet client deadlines.
- Facilitated communication between clients, installers, and suppliers to ensure seamless project execution.
- Developed and maintained documentation for installation processes, enhancing clarity and compliance.
- Resolved customer inquiries and issues promptly to improve service satisfaction levels.
- Improved customer satisfaction by efficiently scheduling and coordinating installation services.
- Liaised with internal departments to optimize productivity and efficiency.
- Managed multiple projects simultaneously, ensuring timely completion of all installations.
- Maintained accurate records of all installations, ensuring easy access to essential information for future jobs and client inquiries.
- Resolved client issues promptly by identifying root causes and implementing effective solutions.
- Streamlined processes for service coordination, reducing delays and increasing overall efficiency.
- Managed high-volume incoming calls while maintaining service quality standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Sought ways to improve processes and services provided.
Caregiver
Senior Helpers
01.2017 - 03.2022
- Implemented activity programs that promoted mental and physical well-being of clients.
- Coordinated transportation arrangements for client medical appointments and social events.
- Maintained accurate documentation of client progress and care provided for compliance.
- Fostered strong relationships with clients and families to enhance trust and communication.
Caregiver
Griswold Home Health Care
11.2016 - 03.2022
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health metrics to detect changes in condition promptly.
- Developed personalized care plans in collaboration with healthcare professionals.
- Trained new caregivers on best practices and company policies for quality care.
Education
High School Diploma -
Pearsall High Scool
Pearsall, TX05.2025
Skills
- Installation planning
- Scheduling coordination
- Customer service
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Computer skills
- Organizational skills
- Adaptability and flexibility
- Interpersonal skills
Languages
Spanish
Timeline
Installation Service Coordinator
Builders FirstSource
03.2022 - Current
Caregiver
Senior Helpers
01.2017 - 03.2022
Caregiver
Griswold Home Health Care
11.2016 - 03.2022
High School Diploma -
Pearsall High Scool