Daniella Kola
Queens,NY
Summary
Motivated and passionate history teacher with a recently earned degree from Queens College in Secondary Education in History. Experience includes student teaching with a focus being classroom instruction, differentiated learning, and classroom management. Known for setting clear goals and setting an inclusive learning environment. Strong background in customer service roles such as a waitress, sales associate, and receptionist. Able to demonstrate exceptional communication and relationship-building skills. Motivated to bring passion, enthusiasm, and dedication to an educating position and contribute to students' academic growth and development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Maxime Fitness
04.2023 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
Cashier
GardenWorld
02.2021 - 01.2023
- Stocked, tagged and displayed merchandise as required.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Performed cash, card and check transactions to complete customer purchases.
Sales Associate
Gap Inc.
10.2019 - 01.2020
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Waitress/Server
Bishop Loughlin Retreat House
02.2016 - 04.2017
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Bachelor of Arts - Secondary Education in History
CUNY Queens College
Flushing, United States09.2023
High School Diploma -
The Mary Louis Academy
Jamaica Estates06.2019
Skills
- Self Motivation
- Goal Setting
- Classroom Instruction
- Diversity and Inclusion
- Differentiated Instruction
- Classroom Management
- Positive Learning Environment
- Positive Reinforcement
Certification
- Education All Students (EAS)- July 2023
- Social Studies Content Area Test (CST)- April 2024
Languages
English
Native or Bilingual
Albanian
Professional Working
Timeline
Front Desk Receptionist
Maxime Fitness
04.2023 - Current
Cashier
GardenWorld
02.2021 - 01.2023
Sales Associate
Gap Inc.
10.2019 - 01.2020
Waitress/Server
Bishop Loughlin Retreat House
02.2016 - 04.2017
Bachelor of Arts - Secondary Education in History
CUNY Queens College
High School Diploma -
The Mary Louis Academy
- Education All Students (EAS)- July 2023
- Social Studies Content Area Test (CST)- April 2024
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