Daniella Laforest
Palm Coast
Summary
Pharmacy Operations Manager with a focus on optimizing workflow and team performance. Responsible for training, scheduling, and budgeting, while ensuring compliance with corporate goals. Foster a supportive environment where team members feel empowered to address challenges and enhance patient care.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Palm Coast
05.2021 - Current
- Created weekly staff schedules to ensure adequate coverage.
- Facilitated onboarding of new hires to streamline training and integration into the team
- Termination of technicians
- Payroll
- Annual reviews
- Sent faxes for prior authorizations to facilitate patient care.
- Working with insurance claims
- Utilized medical terminology to enhance communication with healthcare professionals.
- Increase metric numbers
- Facilitated monthly meetings with HR to discuss team concerns and updates.
- Filling medications
- Entered medication orders accurately into the system.
- Inbound& outbound pt calls
- Delegated daily tasks to optimize workflow and enhance team efficiency
- Optimizing efficiency of workflow
- Deescalating pt situations
- Processed and filled prescription orders at the pharmacy.
- Conducted regular inventory counts to maintain accurate stock levels.
- Sending out expired claims
- Prepared and mailed prescription orders to patients in a timely manner.
- Administered vaccines to patients following safety protocols.
- Prepared vaccine doses for administration according to guidelines.
- Processed medication therapy management claims for reimbursement.
- Obtained CPR certification to ensure readiness for emergency situations.
- Obtained CPHT license to demonstrate pharmacy technician competency.
- Acquired RPT license to practice as a registered pharmacy technician.
- Secured immunization license to administer vaccines legally.
Certified Pharmacy Technician
Walgreens
Palm Coast
06.2017 - Current
- Recognized as top store in district for pharmacy improvement initiatives.
- Achieved senior technician position within a short timeframe.
- Promoted to operations manager shortly after achieving senior technician role.
- Trained as vaccine immunizer, enhancing community health access.
- Completed CPR certification to ensure readiness for emergencies.
OTA student
Keiser University
Daytona Beach
01.2026 - 05.2027
- Completed coursework in occupational therapy curriculum focusing on human occupation, lifespan development, kinesiology, musculoskeletal disorders, neuropsychiatric conditions, and therapeutic interventions to build foundational knowledge.
Customer Service
Publix supermarkets
Ormond Beach
05.2013 - 05.2017
- Promoted from bagger to cashier, then to customer service, and finally to pharmacy, demonstrating adaptability and commitment to growth.
- Managed back office operations, including processing money orders, Western Union, and lottery transactions; counted tills, ordered change, and coordinated deposits for courier pickup; trained staff and rectified back office errors; opened and closed the store.
- Follow company policies regarding customer service standards.
- Provided excellent customer service throughout the sales cycle.
- Created detailed reports of customer service interactions.
Education
High school diploma -
Flagler-Palm Coast High School
Palm Coast, FL05-2015
Skills
- Pharmacy Technician Experience
- Typing
- Immunizations (4 years)
- Data entry (7 years)
- Insurance verification (7 years)
- Management (3 years)
- CPR (4 years)
- Medical Terminology
- ICD-10
- Medical terminology
- Supervising experience
- Leadership
- Customer service
- Cash register
- HIPAA
- Operations management
- Budgeting
- Workflow efficiency
- Staff training
- Problem solving
- Time management
- Medication dispensing
- Drug safety
- Immunizations
- Insurance billing
- CPR/AED
Certification
- Pharmacy Technician License June 2015 to December 2024
- PTCB Certification November 2019 to November 2024
- CPR Certification April 2020 to April 2026
- Immunization license December 2023 to December 2025
Timeline
OTA student
Keiser University
01.2026 - 05.2027
Pharmacy Operations Manager
Walgreens
05.2021 - Current
Certified Pharmacy Technician
Walgreens
06.2017 - Current
Customer Service
Publix supermarkets
05.2013 - 05.2017
High school diploma -
Flagler-Palm Coast High School