Daniella Martinez
Truist Bank
College Station,TX
11
years of professional experience
Dedicated banking professional with over 8 years of experience in cash handling and financial advising. Skilled in risk management and compliance, consistently delivering high-quality service while ensuring efficient transaction processes.
Work History
Universal Banker
8 Years 7 Months- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions accurately, ensuring compliance with bank policies and procedures.
- Educated clients on banking products, enhancing their understanding and usage of services.
- Maintained drive-thru vault operations and verified shipments processed correctly to support efficient throughput.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Managed cash drawer and balanced daily transactions, ensuring accuracy and compliance with policies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Ensured secure transactions by strictly adhering to established security protocols and procedures.
Teller
7 Months- Processed customer transactions accurately and efficiently using advanced banking software.
- Implemented process improvements that streamlined transaction workflows, reducing wait times for customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Cashier
2 Years 1 Month- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints swiftly, enhancing store reputation for service.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma
Associate of Applied Science - Dental Assisting
Skills
Financial education
Risk management
Time management
Transaction accuracy
Vault management
Payment processing
Cash handling
Timeline
Universal Banker
Truist Bank
2018.02 - CurrentRead More
Teller
Prosperity Bank
2017.07 - 2018.02Read More
Cashier
HEB Grocery Store
2015.06 - 2017.07Read More
Vista College
Associate of Applied Science from Dental Assisting
Read More
A&M Consolidated High School
High School Diploma
Read More