Daniella Miller
New York,NY
Summary
Experienced Global Business Resilience Consultant with a proven track record in providing strategic insights and effective solutions to clients. Skilled in leading projects to improve operational efficiency and foster business growth. Strong problem-solving abilities and adept at managing client relationships to ensure successful outcomes for all stakeholders involved.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Global Business Resilience Consultant
Control Risks @ Meta
07.2021 - 05.2025
- Spearheaded the development and management of a global Business Continuity Plan (BCP) encompassing business recovery, technology recovery, and emergency/incident management across all business functions.
- Empowered business units by partnering with leaders to designate Business Continuity planners and collaboratively documenting business recovery strategies.
- Synergized with cross-functional risk domains (Physical Security, Facilities, Information Security, Disaster Recovery, Supplier Risk, Internal Audit) to achieve unified risk reduction objectives.
- Advised senior leadership on critical event responses and provided timely compliance updates.
- Orchestrated routine resilience validation exercises for business continuity, disaster recovery, and incident management protocols.
- Conducted rigorous Third-Party Vendor audits to ensure supply chain resilience and operational readiness.
- Collaborated with the Crisis Management team to architect and implement proactive crisis communication plans and messaging protocols.
- Managed and maintained critical Business Resilience tools, including Fusion.
- Engineered and delivered Incident Management Plans and trained response teams for effective event handling.
- Served as the Incident Manager, providing decisive leadership and support for plan execution during crisis events.
Senior Consultant, Organizational Resilience
Mazars USA
11.2019 - 04.2020
- Led the development, implementation, and training of comprehensive business continuity and organizational resilience programs, encompassing Business Continuity and Disaster Recovery.
- Empowered organizations to develop tailored resilience plans leveraging best practices and fostering strategic partnerships for resource optimization.
- Enhanced organizational preparedness through protocol reviews, targeted education, exercise facilitation, and community outreach initiatives.
- Guided organizations in pandemic planning and response, integrating them into a robust corporate resilience framework.
Manager Business Continuity
Macy’s/Bloomingdales Corporation
11.2015 - 10.2019
- Executed comprehensive Business Impact Analyses (BIAs) to pinpoint critical functions, recovery time objectives (RTOs), resource dependencies, and vital records.
- Engineered and implemented robust Business Continuity Plans outlining strategic recovery and business continuity strategies.
- Empowered management and cross-functional teams through training on Business Continuity standards and organizational resilience capabilities, fostering a culture of preparedness.
- Orchestrated and facilitated resilience testing exercises across multiple business units to proactively identify vulnerabilities and enhance organizational adaptive capacity.
- Developed engaging emergency preparedness educational materials to bolster individual and organizational readiness.
- Proactively monitored 700+ locations, providing timely intelligence on potential disruptions to top management, maintaining situational awareness and strengthening global partnerships for interdependency management.
Consultant/Trainer
Bellevue Hospital Center
01.2015 - 05.2015
- Trained executive leadership in Business Continuity and Incident Management best practices.
- Conducted comprehensive risk assessments of Emergency Department assets, threats, and vulnerabilities, adhering to FEMA guidelines.
- Facilitated workshops and seminars on industry best practices, enhancing participants'' knowledge and understanding of key topics.
- Implemented crisis communication protocols, leveraging incident and emergency alert tools to ensure timely and effective organizational support during emergencies.
- Audit Business Continuity Plans and provide BIA reports, Risk Assessments, After-Action Reports to identify gaps, and mitigation opportunities to assist Steering committee in decision making.
- Enhanced client satisfaction by delivering customized training solutions to address specific needs.
Business Continuity Consultant
Primary Care Development Corporation
03.2014 - 02.2015
- Guided nursing homes in the development, implementation, testing, and continuous improvement of their emergency operations plans, contributing to the Nursing Home Emergency Management Program (NHEMP).
- Facilitated collaborative workshops, seminars, and conferences to educate nursing homes and foster connections with essential external partners, strengthening community resilience.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
Education
Masters in Public Administration - Emergency And Disaster Mangement
Metropolitan College of New York
New York 06-2015
Bachelor of Professional Studies - Human Services
Metropolitan College of New York
New York 06-2014
Skills
- Technology
- Government
- Retail
- Non-Profit
- Health
Certification
- Certified Business Continuity Professional (CBCP)
- ISO 22301 Lead Auditor
- HSEEP (Homeland Security Exercise Evaluation Program) certificate
- Mental Health First Aid Certificate
Timeline
Global Business Resilience Consultant
Control Risks @ Meta
07.2021 - 05.2025
Senior Consultant, Organizational Resilience
Mazars USA
11.2019 - 04.2020
Manager Business Continuity
Macy’s/Bloomingdales Corporation
11.2015 - 10.2019
Consultant/Trainer
Bellevue Hospital Center
01.2015 - 05.2015
Business Continuity Consultant
Primary Care Development Corporation
03.2014 - 02.2015
Masters in Public Administration - Emergency And Disaster Mangement
Metropolitan College of New York
Bachelor of Professional Studies - Human Services
Metropolitan College of New York
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