Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniella Naser

Anaheim,CA

Summary

Friendly guest service professional bringing years of exceptional hospitality experience. Pursuing a Guest Services Agent opportunity in which to utilize exceptional hospitality industry experience and knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Guest Experience Expert

JW Marriott
Anaheim, 92802
11.2023 - Current
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Organized daily itineraries, including dining recommendations and bookings.
  • Oversaw parcel deliveries, mail distribution, and message handling for guests.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.

Manager

Universal Dental
Orland Park, Chicago
03.2023 - 09.2023
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Oversaw daily operations, optimizing efficiency and productivity.
  • Facilitated employee development through coaching and mentoring programs.
  • Conducted performance evaluations and provided feedback for growth.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Sales Manager

Leonardo Da Vinci Family Business
Florence, Italy
01.2022 - 01.2023
  • Conducted market research to identify new business opportunities.
  • Conducted performance evaluations, providing feedback and coaching for improvement.
  • Supported sales team members to drive growth and development.
  • Directed and coordinated products, services and sales activities.
  • Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.

Education

High School Diploma -

Al Qimmah International School
Amman,Jordan
05-2021

Skills

  • Upselling strategies
  • Account Management
  • Customer rapport
  • Account inquiries
  • Concierge services
  • Guest Services
  • Hospitality and service knowledge
  • Team member development
  • Office Support

Languages

English
Full Professional
Arabic
Native/ Bilingual
Italian
Native/ Bilingual

Timeline

Guest Experience Expert

JW Marriott
11.2023 - Current

Manager

Universal Dental
03.2023 - 09.2023

Sales Manager

Leonardo Da Vinci Family Business
01.2022 - 01.2023

High School Diploma -

Al Qimmah International School
Daniella Naser