Lilia Andrea Soto
Long Beach,California
Summary
Ambitious Esthetics Student with outstanding customer and personal service skills. Adept at maintaining client notes and reports. Strengths include educating clients on skin care services and techniques and performing thorough consultations.
Overview
9
9
years of professional experience
Work History
Guest Experience Expert
Marriott
Long Beach, California
02.2023 - Current
- Maintained a positive attitude while working in a fast-paced environment.
- Provided exceptional customer service to ensure satisfaction of all guests.
- Greeted guests upon arrival and provided information about local attractions, restaurants, and transportation options.
- Managed phone calls in an efficient manner by transferring calls when necessary or assisting with inquiries.
- Ensured that all guest inquiries were answered promptly and accurately.
- Processed check-ins and checkouts efficiently and courteously according to established standards.
Crew Member
Trader Joe's
Long Beach, CA
09.2021 - 09.2022
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Stocked shelves and cases with new or transferred items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Delivered friendly, efficient customer service at all times.
Security Forces Member
US Air Force Active Duty
Edwards, CA
10.2015 - 12.2019
- Applied extensive training in law enforcement and combat tactics to protect stateside and international bases.
- Provided training on security procedures to new personnel.
- Answered non-emergency and emergency calls for assistance.
- Patrolled via motorized vehicles, all-terrain vehicles and walking.
- Responded to emergency situations such as fire alarms, bomb threats, natural disasters, and medical emergencies.
- Performed access control duties, including controlling entry into the facility and verifying identification of personnel.
- Completed a 7-month assignment in Niger, Africa, collaborating effectively with individuals from various backgrounds.
Education
Licensed Esthetician - Esthetician
Career Academy of Beauty
Garden Grove, CA01-2024
Associate of Applied Science - Nutrition & Dietetics
Long Beach City College
Long Beach, CA06-2022
Associate of Applied Science - Criminal Justice
Cerro Coso Community College
Ridgecrest, CA05-2019
Skills
- Upselling strategies
- Client Relationship Management
- Adaptability
- Relationship Building
- Analytical Skills
- Adaptability and Flexibility
- Product knowledge mastery
- Sales and Upselling
- Hair removal techniques
- LED light therapy
- Tool, Equipment, and Surface Sanitizing
- Beauty Treatment Recommendation
- Adaptable to Changing Client Needs
- Workspace Organization
- Interpersonal Communication
- Interpersonal Skills
- Self Motivation
- Customer Consultation
- Computer literate
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
American Sign Language
Professional
Timeline
Guest Experience Expert
Marriott
02.2023 - Current
Crew Member
Trader Joe's
09.2021 - 09.2022
Security Forces Member
US Air Force Active Duty
10.2015 - 12.2019
Licensed Esthetician - Esthetician
Career Academy of Beauty
Associate of Applied Science - Nutrition & Dietetics
Long Beach City College
Associate of Applied Science - Criminal Justice
Cerro Coso Community College
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