Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Stephanie Perea

Hialeah,Florida

Summary

Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. Experienced candidate well-versed in the hospitality industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for the restaurants. Adept at multitasking a variety of tasks such as taking orders, stocking supplies, and cashing out customers. Professional in guest services, equipped with wealth of experience in delivering exceptional hospitality and resolving guest concerns promptly. Known for fostering team collaboration and consistently achieving high satisfaction ratings. Expertise in conflict resolution and adaptability. Strong background in enhancing guest experiences through personalized service and effective problem-solving. Successfully implemented initiatives that improved guest satisfaction and operational efficiency. Proven ability in communication and time management.

Overview

3
3
years of professional experience

Work History

Guest Experience Expert

The Ritz-Carlton
03.2024 - 09.2024
  • Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.
  • Streamlined check-in process for improved efficiency and reduced wait times.
  • Provided knowledgeable support to guests regarding hotel amenities and offerings, ensuring satisfaction with available options.
  • Utilized knowledge of local attractions to assist guests in planning their stays, enhancing overall experience.
  • Developed strong rapport with guests, creating a positive atmosphere conducive to return visits.
  • Implemented effective up-selling techniques for additional revenue generation while maintaining genuine care for the guest''s needs.
  • Handled guest complaints with tact and empathy, resulting in successful conflict resolution.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

Server

Olive Garden
03.2022 - 11.2023
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Greeted and accommodated guests, building positive experience from first interaction
  • Demonstrated ability to interact with customers in a friendly and professional manner
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Used good communication skills to reduce guest dissatisfaction
  • Displayed enthusiasm and knowledge about restaurant's menu and products
  • Memorized menu to help diners make informed meal choices
  • Assisted with training of new staff members
  • Used focus and memorization skills to keep track of tables and remember orders
  • Monitored food and beverage levels to satisfy customer needs
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

Education

High School Diploma -

Mater Academy Charter Middle High
Hialeah Gardens, Florida
07.2022

Skills

  • Food Sales and Promotion
  • Menu Memorization
  • Dining Area Maintenance
  • Order Accuracy
  • High-Volume Dining
  • To-Go Order Preparation
  • Stocking and Replenishing
  • Cash Handling
  • Hospitality Service Expertise
  • Server Training
  • Menu Presentation
  • Pos Operation
  • Sales Techniques
  • Regulatory Compliance
  • Billing and Payment Processing
  • Exceptional communication
  • Waiting Tables
  • Upselling strategies
  • Patience and composure
  • Feedback implementation
  • Reservation Management
  • Basic accounting
  • Attention to Detail
  • Multitasking
  • Clear Communication
  • Organizational Skills
  • Flexibility

References

References available upon request

Languages

Spanish
Native or Bilingual

Timeline

Guest Experience Expert

The Ritz-Carlton
03.2024 - 09.2024

Server

Olive Garden
03.2022 - 11.2023

High School Diploma -

Mater Academy Charter Middle High
Stephanie Perea