Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eleanor Strand

Eleanor Strand

Dallas,TX

Summary

Dedicated and adaptable Guest Experience Expert with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Experience Expert

Marriott International, Inc.
Dallas, TX
10.2023 - Current
  • Exceeded performance goals in guest satisfaction, earning recognition as Charming Host Winner of July 2024.
  • Oversaw the weekly updating of department enrollment scores, ensuring accuracy and timely reporting.
  • Contributed to a $5358.65 revenue increase by identifying upsell opportunities and implementing guest engagement initiatives.

Certified Nursing Assistant

Fusion Medical Staffing
Waukesha, WI
03.2023 - 07.2023
  • Successfully completed a 17-week contract caring for 20-30 patients in a rehab facility.
  • Assisted with patient admission and discharge processes, ensuring accurate documentation and smooth transitions for patient care.
  • Documented over 20 patients' activities and recorded information in EMR system.

Certified Nursing Assistant

Connected Health Care LLC
Darlington, WI
11.2022 - 03.2023
  • Documented the daily care and activities of 15 to 20 patients in the Point of Care (POC) electronic health record.
  • Employed therapeutic communication, empathy, and active listening to foster and cultivate a positive rapport with patients.
  • Completed a 17-week nursing contract in a long-term care facility.

Field Operations Representative

Accelerated Clinical Laboratories
Madison, WI
09.2020 - 11.2022
  • Collected, labeled, and stored 300 to 500 lab samples daily according to laboratory specifications.
  • Maintained adherence to HIPAA and OSHA guidelines in daily work.
  • Utilized personal protective equipment such as masks, gloves, face shields., at all times while performing screenings.

Education

Become Explorer Program

Marriott International Inc.
Dallas, TX
08-2024

Some College (No Degree) - Pre-Nursing Studies

Gateway Technical College
Kenosha, WI

Skills

  • Upselling strategies
  • Guest Services
  • Guest liaison
  • Timely complaint resolution
  • Basic accounting
  • Teamwork and Collaboration

Certification

  • Certified Nursing Assistant Certification, 2019
  • American Red Cross: Basic Life Support (BLS) Certification, 2022

Timeline

Guest Experience Expert

Marriott International, Inc.
10.2023 - Current

Certified Nursing Assistant

Fusion Medical Staffing
03.2023 - 07.2023

Certified Nursing Assistant

Connected Health Care LLC
11.2022 - 03.2023

Field Operations Representative

Accelerated Clinical Laboratories
09.2020 - 11.2022

Become Explorer Program

Marriott International Inc.

Some College (No Degree) - Pre-Nursing Studies

Gateway Technical College

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Eleanor Strand