Daniella Otero
Sales Associate
Cornelius,NC
Summary
Dynamic Senior Sales Associate with a proven track record at Rack Rooms Shoe Store, excelling in customer service and upselling. Leveraged superb attention to detail and outgoing personality to exceed sales goals and foster customer loyalty. Brings a unique blend of art history knowledge and merchandising skills, ensuring a creative and effective approach to sales and customer interactions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Rack Rooms Shoe Store
Huntersville, North Carolina
06.2024 - Current
- Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Developed trusting relationships with customers by making personal connections.
Sales Associate
Hot Topic
Charlotte, North Carolina
08.2022 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Education
Bachelor of Arts - Fine Arts
University of North Carolina At Charlotte
Charlotte, NC05-2028
Skills
- Upselling
- Stocking and receiving
- Merchandising
- Exceeds sales goals
- Customer service
- Outgoing personality
- Cash handling accuracy
- Superb attention to detail
- Traditional fine art skills
- Art fundamentals
- Art history knowledge
- Acrylic painting
- Color theory
Certification
- Cardiopulmonary Resuscitation (CPR) Certified
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Senior Sales Associate
Rack Rooms Shoe Store
06.2024 - Current
Sales Associate
Hot Topic
08.2022 - Current
Bachelor of Arts - Fine Arts
University of North Carolina At Charlotte