DANIELLA PEREZ
Covina,CA
Summary
An ambitious individual seeking a job opportunity to put various skills to use. Such skills include strong work ethic, critical problem solving, avid communication skills, amongst many more.
Overview
6
6
years of professional experience
Work History
Engagement Guide
Orange County Museum Of Art
05.2023 - Current
- Welcome guests to front desk and engage in friendly conversations while conducting check-in process.
- Answer questions, point out overlooked features and offer further details about special exhibits to educate visitors.
- Monitor galleries to ensure safety of artwork.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests.
- Continued learning and updating knowledge about culture and history to provide accurate, timely and exciting information to guests
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
Scooper
Salt & Straw
03.2021 - 05.2023
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers
- Served food, beverages and desserts to customers according to exact specifications
- Promoted positive image for business
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept kitchen and counter cleaned and sanitized.
Event Coordinator
Craig's Crew
07.2018 - 10.2019
- Coordinated with event planners to serve food to 200+ guests with exemplary customer service
- Quickly addressed and resolved customer dissatisfaction to ensure quality of service
- Maintained customer and staff areas
- Worked in coordination with kitchen crew to transfer large quantities of food
- Assisted in setting up public venues and private parties
Office Assistant
El Proyecto Del Barrio Inc
06.2019 - 08.2019
- Warmly greeted guests and effectively catered to their needs
- Carefully scanned, copied, and organized patient files
- Created new files for patients
- Answered and assisted patients via telephone calls
Education
Bachelor of Arts - Studio Art
California State University - Fullerton
Fullerton, CA06.2021
High School Diploma -
Covina High School
Covina, CA06.2017
Skills
- Responsible
- Dependable
- Great multitasker
- Always patient and professional
- Very communicative
- Experienced in guest service
- Exhibition preparation
- Microsoft Office
Volunteer Work
The Huntington Library, Art Museum, and Botanical Gardens | San Marino, CA
05/2023 - CURRENT
- Manage front desk at Virginia Steele Scott Galleries of American Art
- Greet and educate visitors on current museum events and exhibitions
- Provide exemplary customer service by answering visitor questions and guiding guests to nearby attractions
Muzeo Museum and Cultural Center | Anaheim, CA
03/2023 - 05/2023
- Aided in the installation and de-installation of temporary and permanent exhibitions
- Open and close museum to guests
- Conducted updates to social media profiles to boost museum's online presence
- Increased visitor engagement through social media
- Engaged with visitors about current exhibitions and artwork
- Conducted ticket and merchandise sales for visitors
- Answered visitor questions or inquiries via telephone and in-person
- Supported museum events with setup and breakdown of equipment
References
- Mary Hernandez, C.O.O of El Proyecto Del Barrio ( 626.222.5786 )
- Albert Lopez, Head of Installation of OCMA ( 714.943.1469 )
- Rosie Fortunato, Visitor Experience Manager of OCMA ( 631.759.6088 )
Timeline
Engagement Guide
Orange County Museum Of Art
05.2023 - Current
Scooper
Salt & Straw
03.2021 - 05.2023
Office Assistant
El Proyecto Del Barrio Inc
06.2019 - 08.2019
Event Coordinator
Craig's Crew
07.2018 - 10.2019
Bachelor of Arts - Studio Art
California State University - Fullerton
High School Diploma -
Covina High School
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