Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniella Picardi

Saugus, MA 01906-1482,MA

Summary

Multi-talented 5 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers. Results-focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

8
8
years of professional experience

Work History

Hair Stylist

Mane And Mani
Lynnfield Ma, MA
07.2021 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Processed payments, entering sales in register for prompt customer service.
  • Organized sales area and work station to showcase products and boost sales.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Worked with men, women and children to complete [Service] on daily basis.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.

Front End Supervisor

Big Y Foods Inc
Saugus, MA
06.2017 - Current
  • Organized and updated schedules to optimize coverage for expected customer demands
  • Taught junior employees how to meet operational and sales goals with proactive strategies
  • Controlled cash movements and department expenses to maintain budgetary goals
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy
  • Promoted store loyalty program to increase customer engagement and drive consistent sales
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.

Salon Assistant

Salon Fabiano & Day Spa
Reading, Massachusetts
09.2019 - 12.2020
  • Shampooed, conditioned and rinsed clients' hair
  • Treated customers to extra services such as shampooing and head massage to promote loyalty
  • Welcomed and greeted approximately [Number] clients daily
  • Fostered clean and sanitary work environment to protect customers and staff from infection
  • Blow-dried, flat ironed, curled and styled clients' hair
  • Backed up reception desk by answering phones, scheduling appointments and processing payments
  • Sanitized all tools, followed all safety standards and kept salon clean and safe
  • Kept notes listing preferences and services provided to clients for quick reference
  • Collected payment from customers and scheduled next appointments.

Cashier

Market Basket
Middleton, Massachusetts
09.2016 - 05.2017
  • Assisted with purchases, locating items and signing up for rewards programs
  • Scanned customer purchases, supporting transactions to streamline sales process
  • Processed [Number] transactions per day with exceptional accuracy
  • Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft
  • Resolved issues with cash registers, card scanners and printers
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Education

Associate of Science -

Middlesex Community College

High School Diploma - undefined

Northeast Metropolitan Regional Technical Highschool
06.2019

Skills

  • Leadership development
  • Creating store processes
  • Conflict management
  • Cash transactions
  • Employee training
  • Opening and closing procedures
  • Listening skills
  • Teamwork and Collaboration
  • Customer Needs Assessment
  • Attention to Detail
  • Active Listening

Timeline

Hair Stylist

Mane And Mani
07.2021 - Current

Salon Assistant

Salon Fabiano & Day Spa
09.2019 - 12.2020

Front End Supervisor

Big Y Foods Inc
06.2017 - Current

Cashier

Market Basket
09.2016 - 05.2017

Associate of Science -

Middlesex Community College

High School Diploma - undefined

Northeast Metropolitan Regional Technical Highschool

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Daniella Picardi