Daniella Rojas
San Leandro,CA
Summary
Dynamic Recreation Leader with a proven track record at Oakland Parks, Recreation, & Cultural Arts, excelling in team leadership and customer service. Expert in activity planning and safety awareness, I fostered supportive environments that enhanced participant engagement and satisfaction, while effectively training staff to uphold high service standards.
Overview
6
6
years of professional experience
Work History
Recreation Leader II
Oakland Parks, Recreation, & Cultural Arts
07.2024 - Current
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Assisted in the planning, preparation, and evaluation of department goals, objects, and strategies to continuously improve recreational offering for the community.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Addressed participant concerns with empathy and professionalism, resolving issues in a timely manner to maintain satisfaction levels.
- Trained new staff members on department policies, procedures, and safety protocols to ensure consistent service delivery across the team.
Sales Associate
CycleBar
09.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Recreation Leader
City Of Oakland Parks And Recreation
06.2021 - 08.2024
- Supervised groups of up to 16 children ages 5-12 from arrival through departure at end of day.
- Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
- Transitioned participants between activities, rest periods and field trips.
- Boosted community engagement by organizing special events, such as sports tournaments and cultural celebrations.
- Engaged participants in recreational activities and team-building exercises.
- Implemented risk management strategies during recreational activities to minimize incidents and ensure participant safety at all times.
- Researched, planned, and organized mentally stimulating activities for individuals between ages of 5 and 12.
Dog Groomer
Kaycee's Pet and Groom
01.2021 - 07.2021
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
Volleyball Coach
CYO Athletics
09.2019 - 02.2020
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Collaborated with fellow coaches to share best practices, leading to overall program improvement.
- Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
Education
Bachelor of Arts - Sociology
California State University, East Bay
Hayward, CA06-2026
Skills
- Team leadership
- Customer service skills
- Schedule management
- Safety awareness
- Physical fitness
- Staff scheduling
- Problem-solving
- Activity planning
- Facility management
- Customer and Service-oriented
- Composure and emotional control
- Computer skills
Timeline
Sales Associate
CycleBar
09.2024 - 12.2024
Recreation Leader II
Oakland Parks, Recreation, & Cultural Arts
07.2024 - Current
Recreation Leader
City Of Oakland Parks And Recreation
06.2021 - 08.2024
Dog Groomer
Kaycee's Pet and Groom
01.2021 - 07.2021
Volleyball Coach
CYO Athletics
09.2019 - 02.2020
Bachelor of Arts - Sociology
California State University, East Bay
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