Daniella Trujillo-Rosa
Sun Valley,US
Summary
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Overview
9
9
years of professional experience
Work History
Cashier
Strictly Reef
07.2023 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Analyzed inventory data to identify and address stock discrepancies.
- Implemented advanced inventory tracking systems, improving visibility and reducing discrepancies.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service delivery.
Health Unit Coordinator
Willow Springs Center
06.2024 - 03.2025
- Maintained a safe environment for staff and patients through compliance with safety standards and protocols.
- Developed and maintained positive relationships with department staff, patients, families, and other hospital personnel.
- Ensured that all relevant laws and regulations were adhered to in accordance with organizational policies.
- Provided customer service support by responding promptly to inquiries from staff, patients, and visitors regarding services offered by the unit.
- Coordinated patient admissions and discharges, ensuring compliance with regulatory standards.
Mental Health Technician
Willow Springs Center
08.2023 - 06.2024
- Provided crisis intervention when needed to de-escalate situations involving agitated or violent patients.
- Monitored patients' physical and emotional well-being and reported unusual behavior or physical ailments to medical staff.
- Taught successful strategies to promote client wellness and independence.
- Observed patient behavior to identify potential issues that may require medical attention or intervention.
Server
Iiji Sushi
06.2020 - 07.2023
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Assisted with training of new staff members.
- Resolved customer complaints and inquiries in a timely manner.
Team Lead
Truckee Meadows Community College FLAME$ Department
05.2017 - 05.2021
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Established rapport and customized education solutions with all types of students by having meaningful one-on-one conversations regarding the financial resources offered through the FLAME$ department.
Administrative Assistant
Truckee Meadows Community College Financial Aid Office
10.2018 - 03.2019
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Mentored and trained new employees on company policies and procedures.
Financial Aid Student Worker
Truckee Meadows Community College Financial Aid Department
04.2016 - 05.2018
- Assisted students in understanding the process for completing financial aid applications.
- Performed quality assurance checks on finalized paperwork prior to submission.
- Provided customer service experience in responding to emails, phone calls, and other inquiries regarding financial aid.
- Analyzed student data and eligibility requirements for various types of financial aid.
Education
Bachelor of Arts (B.A.) - Psychology
University of Nevada-Reno
Reno, NV05.2021
Associate in Science (A.S.) - undefined
Truckee Meadows Community College
Reno, NV12.2018
Skills
- Patient education
- Customer service
- Time management
- Adaptability and flexibility
- Training and mentoring
- Teamwork
- Multitasking Abilities
- Task prioritization
- Patience and empathy
LANGUAGES
Spanish
Bilingual
Timeline
Health Unit Coordinator
Willow Springs Center
06.2024 - 03.2025
Mental Health Technician
Willow Springs Center
08.2023 - 06.2024
Cashier
Strictly Reef
07.2023 - Current
Server
Iiji Sushi
06.2020 - 07.2023
Administrative Assistant
Truckee Meadows Community College Financial Aid Office
10.2018 - 03.2019
Team Lead
Truckee Meadows Community College FLAME$ Department
05.2017 - 05.2021
Financial Aid Student Worker
Truckee Meadows Community College Financial Aid Department
04.2016 - 05.2018
Associate in Science (A.S.) - undefined
Truckee Meadows Community College
Bachelor of Arts (B.A.) - Psychology
University of Nevada-Reno
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