Daniella Velez
Fort Lauderdale
Summary
Bilingual professional with expertise in customer relationship management and conflict resolution. Demonstrated success in enhancing team performance and ensuring compliance in high-pressure environments. Recognized for developing innovative solutions that improve team dynamics and maintain confidentiality of sensitive information.
Overview
5
5
years of professional experience
Work History
Ticket Agent/Guestlist Coordinator/Office Administrative Assistant
Club Space
Miami
09.2023 - Current
- Ensured compliance with local laws regarding age restrictions at certain events.
- Greeted customers entering the venue and provided instructions on scanning tickets.
- Proposed innovative ideas that improved team performance and outcomes.
- Recorded nightly V.I.P. guest details and credentials for accurate tracking.
- Communicated regularly with club officers about upcoming plans and goals.
- Coordinated communication between the organization and external entities.
- Organized and maintained digital and physical filing systems for easy access.
- Maintained confidentiality of sensitive data in accordance with company policies.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
Customer Service Representative
W Aviation
Fort Lauderdale
01.2022 - 04.2026
- Assisted customers with inquiries regarding flight schedules and services.
- Processed ticketing and reservation requests using company-specific software systems.
- Handled billing inquiries and processed payments accurately through secure channels.
- Coordinated transportation arrangements for guests, including taxis and shuttle services.
- Developed relationships with local vendors to ensure competitive pricing on goods and services requested by guests.
- Assisted with general administrative tasks such as filing paperwork or preparing reports.
Server/Hostess
Seasons 52
Fort Lauderdale
01.2021 - 02.2023
- Provided exceptional service to guests in a high-end dining environment.
- Guided guests in selecting menu items, enhancing dining experience with detailed knowledge of specialty dishes and beverages.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Maintained cleanliness and organization of dining area throughout service shifts.
- Assisted in creating an inviting atmosphere through attentive service and ambiance management.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Coordinated with event planners to ensure seamless execution of private dining arrangements and special events.
- Managed reservations and to-go orders to optimize service efficiency for customers and restaurant.
Education
Bachelor of Arts - Psychology
Florida Atlantic University
Boca Raton, FL08-2021
Skills
- Customer relationship management
- Reservation management
- Event coordination
- Administrative support
- Data management
- Excel system proficiency
- Records management
- Upselling strategies
- Conflict resolution
Timeline
Ticket Agent/Guestlist Coordinator/Office Administrative Assistant
Club Space
09.2023 - Current
Customer Service Representative
W Aviation
01.2022 - 04.2026
Server/Hostess
Seasons 52
01.2021 - 02.2023
Bachelor of Arts - Psychology
Florida Atlantic University