Danielle Abernethy
Spring Hill,FL
Summary
Dynamic individual with extensive hands-on experience in educational technology. Possessing a natural talent for navigating challenges and strong problem-solving skills, I tackle new tasks with a proactive approach. Known for adaptability, creativity, and a results-oriented mindset, consistently making meaningful contributions to advance organizational goals, while keeping up to date with current technologies.
Overview
25
25
years of professional experience
Work History
Implementation Specialist/Professional Development/Partnerships
Tech4Learning
08.2011 - 04.2025
- Cultivated strong partnerships with key clients, significantly improving communication and trust, which contributed to long-term loyalty
- Fostered a collaborative environment by implementing feedback mechanisms, resulting in a significant increase in participant satisfaction and engagement
- Orchestrated LMS and SSO integration efforts, resulting in a 96% boost in implementation rates within 2 months by streamlining user onboarding processes
- Cultivated strategic partnerships and secured new collaborations that bolstered Tech4Learning's reputation and growth
- Assisted account executives with strengthening client relationships through targeted solutions.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Offered assistance in implementing and developing training programs.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Professional Development/Customer Success Manager
Thinkronize
- Partnered with customers and sales teams to achieve a 92% retention rate, ensuring long-term satisfaction and loyalty
- Developed and launched the company blog and Twitter presence, enhancing product promotion and strengthening online engagement
- Introduced premium training packages, elevating professional development offerings to drive growth and increase customer retention
- Planned and executed impactful conference events, showcasing company solutions to key stakeholders and fostering meaningful connections
Education
Bachelor of Science - Elementary Education
Francis Marion University
Florence, SCMaster of Science - Technology in Education
Lesley University
Cambridge, MASkills
- Data migration
- Software implementation
- Implementation and configuration
- Issue resolution
- Telephone and email etiquette
- Client education needs
- Reporting and documentation
- Client training
- Customer support
- Commercial presentation design
Affiliations
- ISTE+ASCD, Community Leader
- SCFBLA, Volunteer/Trainer
Timeline
Implementation Specialist/Professional Development/Partnerships
Tech4Learning
08.2011 - 04.2025
Professional Development/Customer Success Manager
Thinkronize
Bachelor of Science - Elementary Education
Francis Marion University
Master of Science - Technology in Education
Lesley University
Similar Profiles
Dani Elle AbernethyDani Elle Abernethy
Wixie Implementation and Integration Specialist at Tech4LearningWixie Implementation and Integration Specialist at Tech4Learning
Jada HamiltonJada Hamilton
Patient Care Coordinator at Learning to Achieve WellnessPatient Care Coordinator at Learning to Achieve Wellness
Michele FayMichele Fay
Executive Administrative Assistant at Pasco-Hernando State CollegeExecutive Administrative Assistant at Pasco-Hernando State College
Frank ConcepcionFrank Concepcion
Lead Repair Technician at ExperimacLead Repair Technician at Experimac
Jahnelizza Flood-MansoJahnelizza Flood-Manso
Housekeeper at Sun OutdoorsHousekeeper at Sun Outdoors