Danielle Adames
Taylor,TX
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Samsung Austin Semiconductor
Taylor, TX
05.2023 - Current
- Managed office supplies and inventory for efficient daily operations.
- Coordinated schedules and meetings for executives and team members.
- Assisted in preparing documents and reports for internal meetings.
- Communicated with vendors to ensure timely service delivery.
- Organized company events and employee engagement activities.
- Handled confidential documents in an organized fashion according to established protocol.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Processed invoices for payment using accounting software applications.
- Directed customer inquiries to appropriate department personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Drove employee feedback to deliver information to management for corrective action.
- Provided ongoing support to new hires throughout their integration period.
- Coordinated with various departments to ensure smooth transition into the organization.
- Organized events such as team lunches or group activities to foster positive relationships between new hires and existing staff members.
- Created engaging content for onboarding presentations and materials.
- Provided administrative support to over 200 staff members across multiple departments within a large infrastructure technology organization.
Order Management, Senior Specialist
Spectrum
Austin, TX
02.2021 - 04.2023
- Reviewed and verified purchase orders for compliance with contractual agreements and product specifications.
- Managed multiple simultaneous deployment projects under strict deadlines.
- Collaborated with Fortune 500 companies to facilitate smooth transitions from previous providers.
- Troubleshot workflow issues and escalated complex problems to project managers as needed.
- Promptly identified customer needs to enhance service delivery.
- Communicated updates and requirements between internal teams and clients to ensure alignment on project progress.
Sales Operations Specialist
Spectrum
Austin, TX
12.2020 - 02.2021
- Responded to sales representative's inquiries and delivered appropriate information after carefully researching issues.
- Collaborated with internal personnel to improve operations and roll out large projects effectively.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Assisted sales in determining which promotions are eligible for customers.
- Built opportunities and generated contracts for sales representatives to present to customers for approval.
- Support the Sales organization and partners by serving as a point of contact to answer questions about products.
Order Management, Senior Specialist
Spectrum
Austin, TX
03.2019 - 12.2020
- Coordinated with internal teams to ensure that opportunities were built with everything needed to keep orders flowing in a smooth, efficient manner.
- Coordinated projects to meet client deadlines, communicating updates to all involved parties on consistent basis.
- Fielded incoming calls/emails from sales representatives; verified clear and complete communication among involved parties.
- Worked with boundary partners to ensure effective rollout of new products.
- Assisted sales in determining which product coding was needed for complex orders.
- Enhanced client satisfaction through the resolution of complex issues related to orders or projects and escalate as necessary with clear and concise communication.
Order Fulfillment, Senior Specialist, Fiber
Spectrum
San Antonio, TX
06.2014 - 03.2019
- Cross reference all Commercial Service Agreements with Sales Force database. Manage and maintain multiple dashboards to ensure all my work is completed in a reasonable amount of time.
- Schedule all Broadband and Commercial Cable Sales of upgrades, installs, special request into the ICOMS/CSG billing system.
- Performed order entry with verification of information and clarification of orders.
- Processed orders for multiple markets in multiple billing systems.
- Setup dates and times of equipment installation and system upgrades.
- Work directly with Project Managers to ensure the proper codes and billing are added to the customers account.
- Quickly adjust to constantly changing job functions, learning new areas of our department and assisting other team members with questions they may have about processes.
Education
High School Diploma -
VICTORY LEARNING CENTER
2013
Skills
- Interpersonal communication
- Salesforce proficiency
- Self-direction
- Multitasking and prioritization
- Problem solving
- Data entry
- Critical thinking
- Adaptability
- Microsoft Office proficiency
- Event and program coordination
- Onboarding and contractor support
- Administrative operations
- Calendar and meeting management
- Workforce and relocation coordination
Timeline
Administrative Assistant
Samsung Austin Semiconductor
05.2023 - Current
Order Management, Senior Specialist
Spectrum
02.2021 - 04.2023
Sales Operations Specialist
Spectrum
12.2020 - 02.2021
Order Management, Senior Specialist
Spectrum
03.2019 - 12.2020
Order Fulfillment, Senior Specialist, Fiber
Spectrum
06.2014 - 03.2019
High School Diploma -
VICTORY LEARNING CENTER