Danielle Mares
Brownwood,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Seasonal Warehouse Worker
UPS
Brownwood, Texas
11.2025 - 01.2026
- Sorted and organized packages for efficient loading and dispatch.
- Conducted regular inspections of equipment for safety compliance.
- Conducted quality checks on packages to ensure compliance with UPS standards.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Loaded and unloaded delivery trucks with accuracy and attention to safety protocols.
Customer Service Associate
Walgreens
Brownwood, Texas
12.2021 - 03.2024
- Assisted customers with product inquiries and service requests.
- Handled cash transactions and managed point-of-sale systems.
- Resolved customer complaints and escalated issues when necessary.
- Maintained store cleanliness and organized merchandise displays.
- Processed returns and exchanges according to store policies.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
Education
Early High School
Brownwood, TexasRanger Cosmetology School - Cosmetology License
Ranger College
08.2022 - 05.2023
Skills
- Point-of-sale operation
- Cash handling
- Customer complaint resolution
- Merchandise organization
- Effective communication
- Employee training
- Team collaboration
- Complaint handling
- Customer service
Languages
Spanish
Limited
Certification
- Cosmetology & Barbering license
References
References available upon request.
Timeline
Seasonal Warehouse Worker
UPS
11.2025 - 01.2026
Ranger Cosmetology School - Cosmetology License
Ranger College
08.2022 - 05.2023
Customer Service Associate
Walgreens
12.2021 - 03.2024
Early High School