- Cooking
- Outdoor Recreation
- I like working with my hands and fixing things
- DIY and Home Improvement
- Hiking
- Road Trips
- Spending time with my Kids and helping them learn new hobbies and skills
Danielle Allen
Trempealeau,WI
Summary
Detail-oriented Pharmacy Technician with over six years of experience in medication management and patient relations. Expertise in improving workflow efficiency, ensuring compliance, and delivering personalized service to enhance overall patient satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Emplify
Onalaska, WI
07.2019 - Current
- Managed medication inventory, ensuring accuracy and compliance with regulatory standards.
- Processed prescription orders efficiently, reducing wait times for patients.
- Assisted pharmacists in preparing medications, enhancing workflow productivity.
- Implemented safety protocols, improving workplace health standards for staff and patients.
- Trained new pharmacy technicians on operational procedures and customer service best practices.
- Developed training materials to support ongoing education for pharmacy staff and interns.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated with healthcare providers to resolve medication-related issues, fostering collaborative relationships.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Colby Pharmacy
Whitehall, WI
02.2019 - 07.2019
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Counted, measured, and compounded medications following standard procedures.
Sales Representative
Shopko Pharmacy
La Crosse, WI
08.2017 - 02.2019
- Developed and maintained strong customer relationships to enhance satisfaction and loyalty.
- Identified customer needs through effective communication and provided tailored product recommendations.
- Managed inventory levels, ensuring optimal stock availability to meet customer demand.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed Payment plans/Accounts of clients by maintaining sending bills and receiving payment.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed Mailing and Delivering of medications to clients.
Pharmacy Technician
Shopko Pharmacy
La Crosse, WI
08.2017 - 02.2019
- Assisted pharmacists in preparing and dispensing medications accurately.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Conducted medication reconciliation to verify accuracy and prevent errors.
- Managed medication records, maintaining confidentiality while ensuring data integrity.
- Collected co-payments or full payments from customers.
- Managed the Bubble Packing Department
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
Education
High School Diploma -
Berean Baptist
Galesville, WI05.2014
Skills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Pharmaceutical calculations
- Insurance billing
- Advanced math skills
- Inventory management
- HIPAA
- Multitasking and organization
- Troubleshooting malfunctioning equipment
- Cash register operations
- Processing payments
- Certified pharmacy technician (cpht)
Certification
- CPhT - Certified Pharmacy Technician
- Certified Bubble-Packing Technician, Shopko Pharmacy - 2017-2019
Interests
Timeline
Certified Pharmacy Technician
Emplify
07.2019 - Current
Pharmacy Technician
Colby Pharmacy
02.2019 - 07.2019
Sales Representative
Shopko Pharmacy
08.2017 - 02.2019
Pharmacy Technician
Shopko Pharmacy
08.2017 - 02.2019
High School Diploma -
Berean Baptist