Danielle Arnett
Indianapolis,IN
Summary
Results-driven Customer Service Specialist with experience in healthcare call centers. Skilled in managing high-volume, inbound, and outbound communications. Trained in call center systems such as AVA, Avaya, Genesys and Availity. Salesforce and HIPPA trained. Mentorship of new hires in various healthcare call centers.
Results-driven Managed Care Representative known for productivity and efficiency in task completion. Skilled in navigating complex healthcare systems, developing provider relationships, and managing patient care coordination. Excels at communication, problem-solving, and adaptability, ensuring goals are met with precision and empathy.
Overview
3
3
years of professional experience
Work History
Managed Care Representative
Molina Healthcare
Indianapolis, IN
11.2025 - 02.2026
- Conducted State Mandated Health Risk Assessments for members, ensuring compliance and thorough data collection.
- Supported program initiatives aimed at improving member health outcomes, demonstrating commitment to quality patient care.
- Prepared reports related to managed care activities such as provider performance, utilization management, appeals, grievances and medical necessity reviews.
Patient Engagement Specialist
Sprinter Health
Indianapolis, IN
04.2025 - 09.2025
- Coordinated scheduling of in-home visits with licensed clinicians and phlebotomists.
- Educated patients on care plans and resources, empowering them to actively participate in their health management.
- Maintained up-to-date records of all interactions with patients using appropriate software systems.
Customer Service Representative
Alignment Healthcare
Indianapolis, IN
11.2024 - 01.2025
- Utilized CRM software to track customer interactions, ensuring accurate record-keeping and improving service response times.
- Delivered exceptional customer support by resolving inquiries efficiently, enhancing overall client satisfaction and retention.
- Handled escalated customer complaints with professionalism, effectively turning negative experiences into positive resolutions.
Lead Development Representative
Intuit QuickBooks
Indianapolis, IN
05.2023 - 11.2024
- Utilized CRM tools to track lead interactions, ensuring accurate data management and improved follow-up strategies.
- Trained and mentored junior representatives, fostering skill development and enhancing team performance in lead generation efforts.
- Collaborated closely with marketing team members to create effective content for lead generation initiatives.
Customer Service Representative
MetLife
Indianapolis, IN
10.2022 - 04.2023
- Trained new team members on best practices in customer service, enhancing team performance and knowledge sharing.
- Resolved complex customer issues by implementing effective escalation procedures, enhancing customer satisfaction and retention.
- Resolved complex claim inquiries by performing detailed investigations, improving customer satisfaction and retention rates.
Education
High School Diploma -
American Christian School
Bartlesville, OklahomaSkills
- Record maintenance
- Care plan coordination
- CRM software
- Customer support
- Issue resolution
- Escalation management
- Team collaboration
- Patient engagement
- Quality improvement
- Scheduling coordination
Languages
English
Websites And Social Links
https://www.linkedin.com/in/danielle-arnett
Career Breaks
- 01/01/25, 04/30/25, Career break to provide family member care.
- 07/01/22, 10/31/22, Full time parent.
Timeline
Managed Care Representative
Molina Healthcare
11.2025 - 02.2026
Patient Engagement Specialist
Sprinter Health
04.2025 - 09.2025
Customer Service Representative
Alignment Healthcare
11.2024 - 01.2025
Lead Development Representative
Intuit QuickBooks
05.2023 - 11.2024
Customer Service Representative
MetLife
10.2022 - 04.2023
High School Diploma -
American Christian School