Shonte Greer

• Assisted members with their full Medicare benefits, authorizations/referrals, ordered new ID cards for members
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Responsible for assisting member with understanding their Medicare benefits, assisting member with their claims/billing issues, authorizations and referrals

* Responsible for scheduling consumers Covid vaccine

* Responsible for providing consumer with all information needed to schedule vaccine, location, any/all documentation needed upon arrival for the vaccine

* Responsible for contacting consumers to make sure their child was vaccinated to schedule an appointment, or provide consumer with all information needed to schedule appointment at a later date

• Reconciled customer accounts and identified discrepancies for further investigation.
• Set up new customer accounts and updated existing profiles with latest information.
• Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.

• Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Answered incoming calls, scheduled appointments and filed medical records.

* Responsible for assisting customers with information/referrals to assist with their outstanding utility bills

* Responsible for creating accounts for new customers calling in for assistance or updating accounts for existing customers

• Demonstrated strong organizational and time management skills while managing multiple projects.

• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.

• Operated and maintained applicant tracking and candidate management systems.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Scheduled nurses with patients according to the skills of the nurses and the needs of the patient