Danielle Bajoo
Greensboro,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Creative Barista skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks, Barista
Greensboro , NC
08.2023 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Ground beans for espresso shots according to individual customer specifications.
- Stocked shelves with ingredients needed to make coffee drinks.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Barista Trainer
Starbucks, Barista
Greensboro, NC
08.2023 - Current
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Created a comprehensive Barista Handbook for use as a reference guide during trainings.
- Organized group trainings with multiple trainers to maximize efficiency and effectiveness of instruction.
- Monitored staff performance to ensure adherence to company standards.
- Maintained records of all employee certifications and completed training sessions.
- Evaluated employee progress throughout the course of their training program.
Volunteer
Marbles Kids Museum
Raleigh , NC
01.2023 - 05.2023
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
- Coordinated logistics for special events, such as conferences or workshops.
- Developed new ideas to increase volunteer recruitment and retention rates.
- Collaborated with other volunteers to create a positive work environment.
Vet Technician Assistant
Knightdale Animal Hospital
Raleigh, NC
05.2022 - 07.2022
- Provided support for surgeries, including prepping the animal and surgical area.
- Administered medications and vaccinations as prescribed by a veterinarian.
- Performed laboratory tests such as urinalysis, fecal analysis, and blood work.
- Monitored vital signs of patients during surgery or recovery periods.
- Assisted with medical treatments such as wound cleaning, bandaging, splinting, dental care.
- Ensured proper handling of animals when transferring them from cages to examination tables or other areas within the clinic.
- Cleaned and sterilized instruments used in medical procedures according to established protocols.
- Prepared food for hospitalized animals according to instructions from veterinarians.
- Handled post-operative care duties such as changing dressings or providing medication reminders.
- Answered phone calls from clients inquiring about their pets' health status or scheduling appointments.
- Educated pet owners on proper nutrition, exercise habits, preventative healthcare measures.
- Greeted customers upon arrival at the clinic; provided assistance with paperwork related to admissions or discharges.
- Maintained cleanliness of exam rooms between appointments; stocked shelves with necessary supplies.
Education
Nursing And Business
University of North Carolina At Greensboro
Greensboro, NC05-2027
High School Diploma -
Southeast Raleigh Magnet High School
Raleigh, NC05-2023
Skills
- Opening and closing duties
- Coffee expertise
- Cash Handling
- Espresso machine operation
- Beverage Preparation
- Safe Food Handling
- Speedy and efficient
- Performance Improvement
- Menu knowledge
- Inventory Management
- Graphic Design
- Positive and professional
- Friendly and outgoing
- Active listener
- Complaint resolution
- Paperwork Processing
- Customer consulting
- High-energy attitude
- Proofreading
- Customer Service
- Staff Training
Languages
Jamaican Creole
Native/ Bilingual
Accomplishments
- Biomedical Academy Certification
Timeline
Barista
Starbucks, Barista
08.2023 - Current
Barista Trainer
Starbucks, Barista
08.2023 - Current
Volunteer
Marbles Kids Museum
01.2023 - 05.2023
Vet Technician Assistant
Knightdale Animal Hospital
05.2022 - 07.2022
Nursing And Business
University of North Carolina At Greensboro
High School Diploma -
Southeast Raleigh Magnet High School