Danielle Berg
Santee,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
ActiveMed Integrative Health Center
04.2022 - 04.2023
- Managed day-to-day operations for multiple providers
- Managed over 50 customer calls per day
- Efficiently brought in new clients
- Communicating with lawyers, workman's compensation agencies, and doctor's offices to schedule and provide appropriate information.
- Billing appropriate modalities/ services along with medical co-pays
- Connecting with insurance providers
- Billing for appropriate insurance
- Cleaning and sanitizing rooms and front/back office
- Collect co-pays and fees
- Calculating inventory for office supplies, medical supplies, and holistic supplements
- Intake referrals from multiple medical providers
- Communicated with Providers and team members
- Scheduled patients for massage, acupuncture, axon therapy, and naturopathic services
- Ordered and distributed work orders
- Prepared expense reports
- Maintained all files, schedules, etc.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service
Certified Nursing Assistant
Arroyo Vista Nursing Center
05.2021 - 04.2022
- Performed as a team player providing excellent care and customer service to over 150 patients.
- Checked patient vitals such as temperature, pulse, & blood pressure
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Oversaw and maintained patients' rooms, group living areas, and nurse stations
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy
- Supported ambulation and physical therapy needs by conducting planned exercise routines
Certified Nursing Assistant
BRIGHTON PLACE SAN DIEGO
01.2020 - 03.2020
- Monitored over 40 patients per shift.
- Providing a safe, healthy, & positive place to heal.
- Helping assist residents with their ADL's.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Recorded vital signs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
Certified Nursing Assistant
Lemon Grove Care and Rehabilitation Center
02.2019 - 01.2020
- Provided care to 20 patients per shift
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Upheld infection control and prevention policies across different patient-facing areas
- Followed directions of licensed nurses to administer medications and treatments
- Responded to patient requests for supplies and personal comfort items such as extra blankets
Certified Nurse's Assistant
Community Care Center
08.2011 - 02.2019
- Monitored & managed a team of 10 CNAs per shift.
- Supervising and overseeing all tasks done by CNAs to make sure all aspects of care are completed
- Provided excellent patient care in all aspects of daily living, such as: transferring, bathing, ambulation, and privacy, with respect and dignity to all patients.
Volunteer Wyld Life Leader
Young Life
09.2006 - 10.2009
- Planned events
- Experienced to speak publicly
- Mentored kids ages 10-13
- Assisted in Camping trips
- Focused on school activities
- Supervised over 30 kids at each meeting
- Self-motivated, with a strong sense of personal responsibility
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Developed and maintained courteous and effective working relationships
- Adaptable and proficient in learning new concepts quickly and efficiently
- Worked well in a team setting, providing support and guidance
Education
Vocational in Certified nursing assistant - Nursing
Kaplan College
San Diego, CA05.2011
High School Diploma -
The Charter School of San Diego
10170 Huennekens Street, San Diego, CA 9212106.2010
Skills
- Administrative Assisting
- Microsoft Office
- Microsoft Excel
- Medical Terminology
- First Aid/CPR, awarded first aid certificate
- Unit clerk practices and procedures, 80 hours
- Vital Signs
- Experience Administering Injections
- Auditing
- Medical Office Experience
- Caregiving
- Microsoft Word
- Event Planning
- Quality Assurance
- Supervising Experience
- Anatomy Knowledge
- Administrative experience
- Insurance Verification
- Medical Records
- Physiology Knowledge
- Typing
- Computer skills
- EMR Systems
- Google Suite
- QuickBooks
- Transcription
- Phone Etiquette
- Microsoft Office & Excel
- Customer/Patient Scheduling
- Record keeping
- Answering calls
- Creating professional emails and memos
- Knowledgeable on printers and fax machines
- Proficient typing
- Patient care / Customer service
- Cash handling
- Chart auditing
- Knowledge of universal precautions
- Able to assess and take action during stressful situations
- Data Entry Documentation
- Advanced MS Office Suite Knowledge
- Back Office Operations
- Mail Management
- Customer Service
- Excel Spreadsheets
- Administrative Support
- OSHA Compliance
- Calendar Management
Certification
CPR
Certified Nursing Assistant (CNA)
BLS Certification
Timeline
Administrative Assistant
ActiveMed Integrative Health Center
04.2022 - 04.2023
Certified Nursing Assistant
Arroyo Vista Nursing Center
05.2021 - 04.2022
Certified Nursing Assistant
BRIGHTON PLACE SAN DIEGO
01.2020 - 03.2020
Certified Nursing Assistant
Lemon Grove Care and Rehabilitation Center
02.2019 - 01.2020
Certified Nurse's Assistant
Community Care Center
08.2011 - 02.2019
Volunteer Wyld Life Leader
Young Life
09.2006 - 10.2009
Vocational in Certified nursing assistant - Nursing
Kaplan College
High School Diploma -
The Charter School of San Diego
CPR
Certified Nursing Assistant (CNA)
BLS Certification
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