DANIELLE BLOUIN
Donaldsonville,LA
Summary
Outcome-focused specialist with extensive experience in client services and support. Proven ability to maintain accurate client records and resolve service issues, enhancing operational efficiency. Strong collaboration skills and commitment to timely task completion and resolution.
Overview
23
23
years of professional experience
Work History
Client Service Associate
Arthur J. Gallagher
Remote
06.2022 - 07.2025
- Managed policy endorsements and audits for client service managers, ensuring timely support for service requests.
- Collaborated with operations staff to resolve service issues, enhancing client satisfaction.
- Managed operational renewal processing, consistently meeting deadlines.
- Maintained accurate client records within the company's database system.
- Acquired essential knowledge of small business insurance offerings.
- Collaborated with cross-functional teams to gather requirements and complete tasks
Admissions Coordinator/Marketer
Chateau D'ville Rehab & Retirement
Donaldsonville, USA
07.2014 - 07.2015
- Coordinated marketing and community events to enhance engagement and visibility.
- Developed and evaluated marketing strategies based on company objectives and market trends.
- Managed daily operations and strategic initiatives to align with business goals.
- Improved resident quality while increasing resident statistics and family satisfaction.
- Resolved and clarified issues with the resident admission process.
- Provided administrative support for multiple physicians as requested, received, and organized all potential residents' data.
SuperUser & Customer Service Representative II
Our Lady of the Lake Regional Medical Center
Baton Rouge, USA
06.2002 - 07.2014
- Entered physicians’ orders accurately into the system while assisting doctors and staff with their inquiries.
- Communicate efficiently & assist Medical Staff: Doctors, PAs, NPs, Nurses, Social Worker, Home Health agencies, patients, families, & visitors.
- Assisted physicians and healthcare providers in navigating new computer program for efficient patient discharges.
- Admit, Discharge, and Transfer patients via computer and throughout the hospital.
- Multitasked using computers, phones, and patient call lights to prioritize tasks and enhance team collaboration.
- Printed, sorted, and filed test results and paperwork on patients' charts to ensure accurate record-keeping.
- Effectively trained instructors and supervisors on techniques for managing employees.
Education
Bachelor of Science - Family, Child, & Consumer Sciences concentration Human Services Management, Minor In Sociology, Coursework in Psychology, Economics and Human Resource Organizational Development
Louisiana State University
Baton Rouge, LA01-2008
General Studies - Social And Behavioral Sciences
River Parishes Community College
Sorrento, LA01-2004
High School Diploma -
Ascension Catholic High School
Donaldsonville, LA05-2002
Skills
- Service request support
- Client support
- Client record maintenance
- Team collaboration
- Effective communication
- Strong interpersonal skills
Affiliations
- American Cancer Society, Relay for Life Team Captain
- Up Til Dawn, Executive Board Advocacy Chairperson (2007) & Team Captain (2006)
- American Heart Association, Tigers for Donating (2007)
Timeline
Client Service Associate
Arthur J. Gallagher
06.2022 - 07.2025
Admissions Coordinator/Marketer
Chateau D'ville Rehab & Retirement
07.2014 - 07.2015
SuperUser & Customer Service Representative II
Our Lady of the Lake Regional Medical Center
06.2002 - 07.2014
Bachelor of Science - Family, Child, & Consumer Sciences concentration Human Services Management, Minor In Sociology, Coursework in Psychology, Economics and Human Resource Organizational Development
Louisiana State University
General Studies - Social And Behavioral Sciences
River Parishes Community College
High School Diploma -
Ascension Catholic High School