Danielle Bolling
East Hartford,CT
Summary
Developed leadership and coordination abilities in fast-paced environment, seeking to transition into new field. Demonstrates strong interpersonal and problem-solving skills with focus on achieving team objectives. Committed to leveraging transferrable skills to contribute effectively in new role.
Overview
15
15
years of professional experience
Work History
Assistant Supervisor/Lead CSR/Retail Keyholder
BuyBuy Baby
09.2018 - 12.2024
- Greeted dozens of customers daily.
- Manage front desk, assisting customers with purchases, exchanges and item holding.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Conduct cash and credit transactions to complete customer purchases and balance drawer at the end of each shift.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Tracked progress toward departmental goals, adjusting strategies as needed to maximize efficiency.
- Stored security alarm codes and keys and made routine code changes.
- Submitted documentation and reports to upper management.
Suite Attendant
Dunkin Donuts Park
03.2016 - 08.2020
- Exceptional in high-traffic Suite department.
- Resolved customer inquiries and conflicts.
- Conducted cash and credit transactions to complete customer purchases and balanced drawer at the end of each shift.
- Managed inventory of suite amenities, coordinating with housekeeping and maintenance staff to replenish supplies as needed.
- Resolved minor maintenance issues within suites promptly, collaborating with engineering staff when necessary for more complex problems.
- Improved guest satisfaction by providing top-notch Suite Attendant services in a timely and efficient manner.
Sales Associate
Avenue
01.2014 - 01.2016
- Exceptional in high-traffic store or department.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Balanced drawers at the end of each shift.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Express
01.2011 - 01.2012
- Greeted dozens of customers daily.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash and credit transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
Child Caregiver
Stork Club
01.2010 - 01.2011
- Tracked children’s progress and communicated daily with parents.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Created a safe but fun environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Supported cognitive development with age-appropriate learning materials and engaging educational games.
- Developed fine motor skills with hands-on activities such as arts and crafts or puzzles.
Education
Human Services
Goodwin College
East Hartford, CT01.2019
Community College - Human Services
Manchester Community College
Manchester, CT01.2013
High School Diploma -
Glastonbury High School
Glastonbury, CT01.2011
Skills
- Microsoft Word
- Microsoft Windows
- Excel
- Strong multitasking
- Office XP
- Excellent people skills
- Multi-task oriented
- Store operations
- Motivated self-starter
- Records management
Languages
Spanish
Limited Working
Timeline
Assistant Supervisor/Lead CSR/Retail Keyholder
BuyBuy Baby
09.2018 - 12.2024
Suite Attendant
Dunkin Donuts Park
03.2016 - 08.2020
Sales Associate
Avenue
01.2014 - 01.2016
Sales Associate
Express
01.2011 - 01.2012
Child Caregiver
Stork Club
01.2010 - 01.2011
Human Services
Goodwin College
Community College - Human Services
Manchester Community College
High School Diploma -
Glastonbury High School
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