DANIELLE BONANNO
Rochester,NY
Summary
Compassionate worker with several years of experience working with children. Able to demononstate socially appropriate behavior to young people. Known for high productivity and efficient task completion. Excel at communication, empathy, and patience, ensuring positive outcomes in any setting.
Overview
11
11
years of professional experience
Work History
Project Manager
Excellus BlueCross BlueShield
05.2022 - Current
- Collaborates with the sales team to stay ahead of renewals
- Works with groups that maintain existing products
- Produces thorough, accurate and timely reports of project activities
Account Service Consultant I & II
Excellus BlueCross BlueShield
03.2018 - 05.2022
- Serviced local businesses (Small and Large employer groups)
- Implemented benefit changes (medical, Rx, dental and Medicare)
- Implemented new groups (medical, Rx and dental)
- Responded quickly to customer concerns and complaints, typically within 24 hours
Pharmacy Customer Care Advocate
Excellus BlueCross BlueShield
08.2015 - 03.2018
- Interacted with customers to provide friendly, accurate, prompt requests
- Researched resolutions, and responded to customer by phone, mail or fax as follow-up
- De-escalated customer issues with conflict mediation and problem-solving abilities
Education
High School Graduate, Regents Diploma -
Penfield High School
06.2009
Skills
- Strong Interpersonal skills
- Exceptional emotional intelligence
- Creative problem-solving with the ability to understand problem sensitive situations with high stress tolerance
- Acts with precision and accuracy, paying close attention to detail as an individual and with a team
- Excellent at relationship building
- Excellent communication skills
- Strong handling of emergency situations
Accomplishments
- 2020 Small Group Account Service Top Performer Award (Rochester/Elmira)
- 2021 Mid/Large Group Account Service Top Performer Award (Rochester)
- Completed Dale Carnegie Skills for Success
- Completed Dale Carnegie High Impact Presentation
- Promoted from Account Service Consultant I to Account Service Consultant II, in less than 12-months.
Timeline
Project Manager
Excellus BlueCross BlueShield
05.2022 - Current
Account Service Consultant I & II
Excellus BlueCross BlueShield
03.2018 - 05.2022
Pharmacy Customer Care Advocate
Excellus BlueCross BlueShield
08.2015 - 03.2018
High School Graduate, Regents Diploma -
Penfield High School