Danielle Bonner
Crest Hill,IL
Summary
Results-focused Director of Business Development with experience creating growth plans, expanding referral networks, and supporting discharge planning in post-acute care. Strong record of collaborating with clinical, admissions, and community partners to solve barriers and improve patient flow. Committed to driving market growth through clear communication and trusted relationships.
Overview
1
1
Language
5
5
years of professional experience
Work History
Director of Business Development
Ignite Medical Resorts
Hanover Park, Illinois
12.2023 - Current
- Created business development plans targeting growth in post-acute and skilled nursing markets.
- Analyzed market trends to identify and pursue new business opportunities in existing and potential markets.
- Built referral partnerships with hospitals, physicians, and discharge planners for Ignite Medical Resorts.
- Presented Ignite Medical Resorts services to families, case managers, and care teams.
- Collaborated with admissions and clinical teams to support patient transition planning.
- Supported community outreach efforts with local partners and healthcare networks.
- Identified potential barriers to discharge planning and worked collaboratively with multidisciplinary teams to develop solutions.
- Facilitated communication between hospitals and community resources to ensure timely and effective referrals.
- Collaborated with providers on discharge planning activities such as arranging for post-discharge services, medications and equipment needs.
Admissions Coordinator
Thrive, An Ignite Medical Resort
Lisle, Illinois
02.2023 - 12.2023
- Coordinated admissions workflow, ensuring a seamless process for new residents at Thrive, an Ignite Medical Resort facility.
- Scheduled tours and guided prospective residents through the medical resort admissions process, enhancing their experience and understanding.
- Reviewed and confirmed insurance coverage details for new admissions., payer sources, and admission paperwork.
- Verified insurance coverage, authorizations, and financial documents for post-acute care.
- Collaborated with clinical teams to prepare rooms and admission details.
- Answered application and enrollment inquiries from the public via telephone or email.
- Maintained accurate admissions data and statistics, supporting informed decision-making and operational planning.
- Updated census records and maintained accurate resident intake documentation.
- Responded to family inquiries regarding services and care plans. about services, care plans, and move-in steps.
Director of Concierge Services
Thrive, An Ignite Medical Resort
Lisle, Illinois
05.2021 - 02.2023
- Coordinated guest requests with nursing, therapy, and dining teams to ensure timely and effective service.
- Reviewed resident concerns and resolved service issues to maintain high standards of guest satisfaction.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Resolved guest concerns and staff issues with calm, professional communication.
- Implemented service procedures for consistent guest experiences and team coordination.
- Partnered with leadership to streamline concierge workflows and enhance service coverage.
- Managed front desk communications and daily service schedules.
- Ensured welcoming experiences across Thrive, Ignite Medical Resort common areas.
Education
BBA - Healthcare Management
University of St. Francis
Joliet, IL05-2021
Skills
- Market strategy development
- Growth strategy
- Referral management
- Patient transition coordination
- Intake management
- Client relationship management
- CRM software proficiency
- Team collaboration
- Organizational development
- Effective communication
- Industry networking
- Relationship building
- Marketing strategy
Languages
English
Full Professional
Timeline
Director of Business Development
Ignite Medical Resorts
12.2023 - Current
Admissions Coordinator
Thrive, An Ignite Medical Resort
02.2023 - 12.2023
Director of Concierge Services
Thrive, An Ignite Medical Resort
05.2021 - 02.2023
BBA - Healthcare Management
University of St. Francis