Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Booker

Washington,DC

Summary

Efficient Customer Service representative with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.

Overview

7
7
years of professional experience

Work History

Warehouse Associate

Nordstrom
Upper Marlboro, MD
02.2024 - Current
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Maintained accurate inventory records through manual and computerized systems.
  • Labeled containers correctly for product identification purposes.
  • Prepared and packaged customer orders with precision.
  • Maintained optimal inventory levels through regular audits.
  • Used scanners to track parcel information, condition or receipt.
  • Packed boxes and stock using organizational guidelines.
  • Assisted in packaging and labeling of products for shipment.
  • Preserved safe work environment by maintaining clean workstations and pallet area.

Dance Instructor

Ballet Arts Academy
Waldorf, MD
08.2017 - 07.2023
  • Developed and implemented dance classes for students of all ages, levels and abilities.
  • Organized and monitored rehearsals to ensure the quality of performances.
  • Instructed students in the basics of various dance styles such as ballet, jazz, hip-hop, tap and contemporary.
  • Provided individual feedback on student performance to help them improve their skills.
  • Assisted in designing costumes for performances according to the theme or story line chosen.
  • Collaborated with other instructors to develop lessons plans that meet the needs of each student's level of ability.
  • Advised parents on how they can best support their child's development in dance.

Personal Office Assistant

Millennium
Upper Marlboro, MD
05.2019 - 03.2020
  • Organized and maintained office files, documents, and records.
  • Maintained a calendar of appointments for the office manager.
  • Answered incoming calls and directed them to the appropriate staff member.
  • Provided support to visitors by answering questions or referring them to the proper department.
  • Responded promptly to emails from customers or other departments within the organization.
  • Greeted guests upon arrival in a professional manner and provided refreshments if necessary.

Education

High School Diploma -

Crossland Highschool
Temple Hills, MD
05-2019

Skills

  • Communication
  • Microsoft Suite
  • Leadership and team building
  • Customer Service
  • Scheduling
  • Office Administration
  • Call handling
  • Inventory Management
  • File Maintenance
  • Office Management
  • Calendar Management
  • Teaching strategies
  • Organization

Timeline

Warehouse Associate

Nordstrom
02.2024 - Current

Personal Office Assistant

Millennium
05.2019 - 03.2020

Dance Instructor

Ballet Arts Academy
08.2017 - 07.2023

High School Diploma -

Crossland Highschool

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Danielle Booker