DANIELLE BOYD
Lincolnton,NC
Summary
Detail-oriented and adaptable professional with proven experience in data entry, research collection, and remote work. Management background has strengthened expertise in customer and team engagement, multitasking under pressure, and quick adaptability to changing priorities. Known for delivering positive guest and customer interactions, strictly following food safety and health protocols, and upholding high cleanliness standards that extend well beyond the kitchen. Eager to contribute strong organizational skills and a flexible, team-first mindset wherever needed
Overview
2027
2027
years of professional experience
Work History
Data Entry
Wilkins Research Services, LLC
Chattanooga, TN
2023 - Current
- Supported daily operations at a small research center by performing accurate data entry, data collection, and basic Excel tasks while assisting on multiple concurrent projects.
- Assisted leadership with research-related tasks, ensuring timely completion of duties in an environment requiring high flexibility and multitasking.
- Demonstrated excellent organizational skills and time management while balancing administrative duties, data responsibilities, and ad-hoc projects in a dynamic, small-team setting.
- Maintained strong customer and client relationships through professional communication and responsive support, contributing to positive stakeholder experiences.
- Collaborated directly with the owner on a multi-weekly basis, providing flexible assistance across various research projects and adapting quickly to shifting priorities and changing tasks.
CSM Customer Service Manager
Meijer
Indianapolis, IN
2021 - 2023
- Managed the Front End and Customer Service Department for a high-volume store overseeing cashiers, writing their schedules, cart inventory, trash/recycling operations, parking lot cleanliness, register maintenance and overall front-end operations to ensure exceptional customer service and store cleanliness standards.
- Collaborated with Asset Protection team to implement strategies for preventing store losses.
- Partnered directly with the Store Director to achieve weekly key goals, including sales targets and profit margins, through effective resource management and efficiency.
- Daily financial reconciliation while upholding strict accountability and security standards for all monetary transactions.
Online Shopper
Target
Indianapolis, IN
2019 - 2021
- Processed high-volume online orders as a Fulfillment Associate at Target during the COVID-19 pandemic, quickly adapting to new health and safety codes while demonstrating consistent reliability.
- Collected, packaged, and shipped customer orders with strict accuracy in severely understaffed environment, ensuring timely fulfillment.
- Organized and maintained shipping and fulfillment area to ensure smooth workflow and proper inventory staging despite heavy daily order volume and limited staffing.
Style Consultant
Target
Indianapolis, IN
2017 - 2019
- Delivered personalized styling assistance to guests, recommending complementary items and helping them select pieces that enhanced their personal style, resulting in a positive shopping experience. Styled mannequins to support visual merchandising standards.
- Ensured cleanliness and organization of fitting room, efficiently hanging, folding, and tagging clothing to maintain visual standards and facilitate customer access.
Sorter
UPS
Indianapolis, IN
05.2017 - 08.2017
- Sorted packages for accurate delivery to designated destinations in a factory setting.
- Operated scanning equipment to track package movement accurately.
- Collaborated with team members to maintain workflow and productivity.
Night Manager
Jimmy John's Sandwiches
Indianapolis, IN
2015 - 2017
- Oversaw end-of-day operations including accurate cash counting, financial reconciliation, and secure store closing procedures.
- Led and supported team members during closing shifts, delegating tasks, providing hands-on assistance, and ensuring all responsibilities were completed efficiently in a fast-paced environment.
- Enforced food safety and cleanliness standards, ensuring full compliance with health department guidelines and maintaining exceptional sanitation throughout the restaurant during closing shifts.
- Maintained high standards of organization and cleanliness, contributing to a safe, sanitary, and well-prepared opening for the next business day.
Delivery Driver
Jet's Pizza
Indianapolis, IN
04.2016 - 09.2016
- Delivered customer orders while ensuring professionalism and adherence to food safety protocols.
- Ensured timely and accurate order fulfillment while following safety protocols.
- Maintained cleanliness and organization of delivery vehicle during shifts.
Waitress
Chuy's TexMex
Hamilton, IN
2014 - 2014
- Provided exceptional table service in a lively Tex-Mex restaurant, greeting and assisting guests with menu recommendations, order taking, and prompt food and beverage delivery.
- Delivered consistently positive customer experiences through attentive service, strong communication, and professional problem solving.
- Upheld food safety protocols and cleanliness standards while effectively managing multiple tables in a high-pressure environment.
Cashier/Customer Service
The Fresh Market
Fishers, IN
2013 - 2014
- Worked as a cashier in a busy upscale grocery store, effectively processing customer transactions, managing payments, and providing friendly, attentive service.
- Performed accurate end-of-shift till countdowns and cash reconciliations while upholding high standards of financial accountability and professionalism.
Bakery Associate
The Fresh Market
Fishers, IN
2012 - 2013
- Supported daily bakery operations by taking customer orders, assisting guests in selecting items that complemented their meals, and providing personalized recommendations. Baked fresh goods in the industrial oven, set out treats for display, recorded inventory and managed restocking.
- Maintained rigorous health, safety, and cleanliness standards to deliver safe, high-quality bakery products in a fast paced environment.
Maid/Housekeeping Cleaner
Sunshine Cleaners
Terre Haute, IN
2012 - 2012
- Assisted in full apartment turnovers, including stripping and re-waxing floors and executing deep cleans to ready units for new tenants. Safely addressed hazardous materials and performed ongoing daily cleaning and organization for occupied residences, ensuring high standards of hygiene and order.
Sandwich Artist
Subway
Terre Haute, IN
2011 - 2012
- Prepared and customized a wide variety of sandwiches to meet individual customer preferences.
- Processed customer transactions accurately and efficiently at the register.
- Assisted in store cleanliness, cleaning food preparation areas, dining spaces, and equipment.
Education
Some College - Indianapolis, IN
Ivy Tech Community College
Indianapolis, IN01-2013
Skills
- Leadership and Management Training, Customer Service, Administrative Experience, Data Entry, Analysis Skills, Attention to Detail, Housekeeping and Hospitality, Delivery Driver
Timeline
Sorter
UPS
05.2017 - 08.2017
Delivery Driver
Jet's Pizza
04.2016 - 09.2016
Data Entry
Wilkins Research Services, LLC
2023 - Current
CSM Customer Service Manager
Meijer
2021 - 2023
Online Shopper
Target
2019 - 2021
Style Consultant
Target
2017 - 2019
Night Manager
Jimmy John's Sandwiches
2015 - 2017
Waitress
Chuy's TexMex
2014 - 2014
Cashier/Customer Service
The Fresh Market
2013 - 2014
Bakery Associate
The Fresh Market
2012 - 2013
Maid/Housekeeping Cleaner
Sunshine Cleaners
2012 - 2012
Sandwich Artist
Subway
2011 - 2012
Some College - Indianapolis, IN
Ivy Tech Community College