Danielle Braddock
Mesa,AZ
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
10
10
years of professional experience
Work History
Client Service Representative
BDG Maintenance
01.2021 - 03.2026
- Coordinated scheduling, communication, and documentation to support seamless operations in luxury landscape maintenance.
- Managed preparation, review, and processing of proposals, reports, and internal documentation.
- Oversaw preparation of recurring daily reports, ensuring accuracy and consistency throughout.
- Facilitated invoice review, data entry, and quality control processes.
- Collaborated with management operations teams and corporate leadership to streamline documentation and workflow processes.
- Administered CRM and internal systems to ensure accurate client and project information management.
- Ensured adherence to evolving template processes and administrative standards.
- Safeguarded confidential data to uphold organizational integrity and trust.
Office Manager
Professors of Plumbing and Air
08.2019 - 11.2020
- Managed daily office operations, ensuring smooth workflow and efficient communication among staff.
- Coordinated scheduling for appointments and meetings, optimizing time management for team members.
- Oversaw inventory management of office supplies, reducing costs through effective procurement strategies.
- Implemented improved filing systems and record-keeping practices, enhancing data retrieval efficiency.
- Developed training materials for new hires, fostering onboarding process consistency and employee integration.
- Conducted regular audits of office procedures, identifying areas for improvement and implementing best practices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Director of Operations
Thompson Industries
06.2018 - 08.2019
- Cultivated and strengthened lasting client relationships.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Oversaw all departments, including human resources and compliance for a $260,000 annual revenue-producing tucking freight establishment.
- Incorporated suggested changes to layouts and promotions to drive sales.
- Set project timeline's and kept teams on task to complete milestones according to schedule.
- Maintained project quality with a hands-on management style.
- Negotiated and finalized contracts with new and existing customers.
- Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings
- Collaborated with the department of transportation to ensure that the trucking freight was meeting dot standards
- Developed and rolled out new policies.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Maximized category turnover through proactive management strategies.
Operations Manager
Phoenix Express, LLC
08.2016 - 06.2018
- Supervised a team of 1 driver manager and 11 drivers.
- Negotiated contracts with vendors of $40,000 a month and oversaw vendor billing disputes.
- Managed company operations, including staff hiring, training, development, scheduling and supervision.
- Established and maintained 350 vendor partnerships.
- Generated comprehensive reports regarding incidents, events, and important business matters.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Established project control procedures such as project forecasts and cash flow projections.
- Effectively responded to incidents and other events as necessary.
- Forged and cultivated productive relationships with community members and potential partners.
- Maintained up-to-date on business operations as well as positive and negative impacts.
- Built relationships with customers and managed accounts to drive revenue and profit.
Education
High School Diploma -
Apache Junction High School
Apache Junction, AZCoursework in Business & Work Readiness -
Central Arizona College
Apache JunctionSkills
- Office & Operations Management
- Client intake & Customer Communication
- Scheduling & Coordination
- Proposal & Document Preparation
- CRM Administration
- Reporting & Data Accuracy
- Invoice Review & Quality Control
- Process Improvement
- Confidential Records Management
- Microsoft Office
Timeline
Client Service Representative
BDG Maintenance
01.2021 - 03.2026
Office Manager
Professors of Plumbing and Air
08.2019 - 11.2020
Director of Operations
Thompson Industries
06.2018 - 08.2019
Operations Manager
Phoenix Express, LLC
08.2016 - 06.2018
High School Diploma -
Apache Junction High School
Coursework in Business & Work Readiness -
Central Arizona College