I am a highly motivated, adaptable, and skilled employee with exceptional interpersonal and problem-solving skills. I am proficient in establishing requirements that meet quality assurance objectives and reporting QA results and project updates to management. My dedication to promoting a high-reliability safety culture has resulted in improved patient outcomes, reduced facility-acquired infections, and mitigated the risk of occupational exposure to infectious diseases. I leverage performance improvement to create safe environments and handle complaints, inquiries, and service questions to meet patients' access needs. I am well-versed in policies, procedures, and standards and always strive to exceed expectations.